Optician

Laeyeandlaser; Ville Platte, Northern (LA, KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Laeyeandlaser in Louisiana is seeking an Optical Customer Service Specialist to create a pleasant patient experience, educate on eyewear choices, and support sales efforts in a busy clinic. Responsibilities include measuring eyes, verifying insurance, processing orders, fitting frames, and performing adjustments.

The ideal candidate has 1–3 years in an optical office and a high school diploma. This full-time role requires flexibility to work weekends and deliver friendly service in a fast-paced

Qualifications

• Education: High School Diploma or GED required.
• 1–3 years of experience in an optical office preferred.
• Willingness to work weekends and flexible schedule.
• Strong customer service and communication abilities.

Responsibilities

• Provide excellent customer service and eyewear recommendations.
• Measure eyes, assess frame fit, and dispense eyewear.
• Verify insurance benefits and process payments.
• Prepare and process glasses and contact lens orders.
• Perform adjustments and repairs on glasses.
• Maintain displays and inventory.

Skills

Customer service

Problem solving

Sales skills

Prescription interpretation

Frame & lens knowledge

Insurance verification

Cash handling

Eyewear fitting

Education

High School diploma or GED

Tools

Practice management system

Job description

Description

Responsibilities/Duties:

Customer Service - Creates a pleasant experience for every patient to include: smiling, welcoming body language, and attentiveness.

Problem Solving - Listens and discerns each patient’s concern or request. Present yourself as one working to solve the problem. Taking ownership and making sure it gets done.

Sales - Presents services and products through educating, presenting, and interacting with all patients.

Examines written prescriptions to determine the specifications of lenses.

Recommends and advises on selection of eyeglass frames and lenses including selection of color, shape, and size after considering the prescription and the customer’s occupation, habits, and facial features.

Instruct patients about adapting to, wearing, and caring for glasses.

Measures patient’s eye, fit of frame and lens.

Verifies Insurance information and authorization available for patients.

Ability to read and understand insurance benefits and explain to patients.

Receives collection of payment from patient for eyewear.

Follow procedures for processing glasses and contact lens orders.

Performs adjustments and repairs on glasses.

Dispense eyewear using proper final fitting techniques and presentation.

Maintains frame boards and displays. Makes sure all holes are filled. All frames have a tag. Cleans frames and displays

Creates optical reports needed from the practice management system.

**Will be required to be flexible in regards to prepared schedule and working

weekends

Requirements

Education: High School Graduate or General Education Degree (GED) (Required)

Experience: 1-3 years of experience in an optical office. (Preferred)