Optician

joinaegvision; Owensboro (KY); On-site; USD 37,000 - 50,000; Full time

Job summary

joinaegvision in Owensboro, KY is seeking an Optician to sell eyewear and assist patients with frame fitting and lens prescriptions. You will gather measurements, explain products, and ensure correct fit and comfort. You will handle labs, order status, and repairs, providing excellent customer service while maintaining HIPAA compliance.

A High School Diploma and 1 year of optician experience are preferred. This role emphasizes accuracy, teamwork with technicians and optometrists, and upholding

Qualifications

• High School Diploma required.
• Minimum of one-year experience as an Optician preferred.
• HIPAA experience preferred.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service and sales orientation.
• Manual dexterity and hand-eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8 hours daily.

Responsibilities

• Delivers extraordinary experience to each patient and explains customized product recommendations.
• Develops clientele through outstanding service and referrals.
• Keeps up-to-date on products, rebates, and lens/frame varieties.
• Takes and updates patient calls, communicates order status, and resolves issues.
• Retrieves patient charts and electronic health records.
• Assists patients selecting frames, lenses, and treatments, based on measurements.
• Educates patients on eyeglass and contact lens care.
• Interprets prescriptions written by optometrists/ophthalmologists.
• Creates work orders for lab technicians with lens specifications.
• Follows up on orders and informs patients of delays or arrival status.
• Dispenses glasses with proper fit, adjusts for comfort and visual acuity.
• Performs eyewear adjustments and repairs as needed.
• Liaises with technicians and store managers to obtain order updates.
• Sells related products such as cleaners or sunglasses.

Skills

Customer service

Communication

Sales

Attention to detail

Education

High School Diploma

Tools

Pupilometer

Lensometer

PD Sticks

Frame warmer

Job description

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services


• Develops own clientele from providing outstanding service and obtaining referrals


• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available


• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary


• Retrieves patient charts and electronic health records


• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements


• Educates patients on proper eyeglass and contact lens care


• Collect eye and face measurements to ensure proper fit


• Interprets prescriptions written by optometrist and ophthalmologist


• Creates work orders for lab technicians, specifying information on lenses needed


• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer


• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback


• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs


• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.


• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status


• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents


• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store


• Restocks retail boards with new merchandize


• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.


• Collaborates with technicians, front desk associates, Managers, and Optometrist.


• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc


• Performs other duties as needed and as assigned by manager

Qualifications

• High School Diploma


• Minimum of one-year experience working as an Optician strongly preferred


• Experience with HIPAA requirements preferred


• Strong organizational skills and attention to detail


• Strong communication skills (verbal and written)


• Excellent customer service skills and pleasant demeanor, experience with sales preferred


• Manual dexterity and hand-eye coordination


• Dependability and punctuality


• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.