Optician

joinaegvision; Oakdale (MN); On-site; USD 38,000 - 62,000; Full time

Job summary

joinaegvision is seeking an Optician to provide expert eyewear fittings and customer service in a fast-paced retail environment. You will measure, dispense, and adjust glasses, while explaining options and insurance coverage to patients.

Responsibilities include taking precise measurements, coordinating with technicians, and maintaining displays. A High School Diploma and 1 year of experience are preferred, with HIPAA awareness a plus.

Qualifications

• High School Diploma required.
• Minimum 1 year experience as Optician preferred.
• HIPAA experience preferred.
• Strong organization and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service and sales experience preferred.
• Good manual dexterity and hand-eye coordination.
• Ability to lift up to 30 lbs and stand 8 hours.

Responsibilities

• Assist patients in selecting frames, lenses, and lens treatments.
• Take and verify eye/face measurements for proper fit.
• Explain insurance, pricing, and product options to patients.
• Dispense glasses, check fit, and adjust as needed.
• Maintain cleanliness and organization of displays and work area.
• Collaborate with technicians, front desk, managers, and optometrist.

Skills

Communication skills

Organizational skills

Customer service

Reliability

Education

High School Diploma

Tools

Pupilometers

PD Sticks

Lensmeters

Pliers

Wrenches

Frame warmers

Job description

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services


• Develops own clientele from providing outstanding service and obtaining referrals


• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available


• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary


• Retrieves patient charts and electronic health records


• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements


• Educates patients on proper eyeglass and contact lens care


• Collect eye and face measurements to ensure proper fit


• Interprets prescriptions written by optometrist and ophthalmologist


• Creates work orders for lab technicians, specifying information on lenses needed


• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer


• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback


• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs


• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.


• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status


• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents


• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store


• Restocks retail boards with new merchandize


• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.


• Collaborates with technicians, front desk associates, Managers, and Optometrist.


• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc


• Performs other duties as needed and as assigned by manager

Qualifications

• High School Diploma


• Minimum of one-year experience working as an Optician strongly preferred


• Experience with HIPAA requirements preferred


• Strong organizational skills and attention to detail


• Strong communication skills (verbal and written)


• Excellent customer service skills and pleasant demeanor, experience with sales preferred


• Manual dexterity and hand-eye coordination


• Dependability and punctuality


• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.