Optician

joinaegvision; Lincoln (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

joinaegvision in Lincoln, NE is seeking an optician to provide eyewear sales and precise lens prescriptions with top-tier customer service. You will measure, fit, and dispense eyewear while coordinating with the lab and optometrists to ensure accurate orders and timely delivery.

The role emphasizes patient care, product knowledge, and collaborative teamwork in a fast-paced retail environment.

Qualifications

• High School Diploma required; optician experience preferred.
• Ability to interpret prescriptions and measure for correct fit.
• Strong customer service and sales abilities.
• Knowledge of HIPAA requirements is preferred.

Responsibilities

• Delivers an extraordinary patient experience with tailored product recommendations.
• Develops clientele through outstanding service and referrals.
• Maintains knowledge of products, rebates, lenses, and frames.
• Takes and updates patient calls, resolves order issues with store manager when needed.
• Retrieves patient charts and electronic health records.
• Assists patients in frame selection, lens types, and treatments.
• Educates on eyeglass and contact lens care.
• Measures eyes and faces for proper fit.
• Interprets prescriptions from optometrists and ophthalmologists.
• Creates lab work orders and follows up on orders ensuring timeliness.
• Dispenses glasses, checks fit and adjusts as needed.
• Uses tools like pupilometers, lensmeters, frame warmers.
• Communicates with technicians and store managers about orders.
• Inspects final product for flaws; cleans and polishes lenses.
• Keeps store areas clean and organized; restocks merchandise.
• Answers questions about insurance, warranties, pricing, promotions.
• Collaborates with technicians, front desk, managers, and optometrist.
• Sells accessories like cleaners, contact lens supplies, sunglasses.
• Performs other duties as assigned.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

Sales experience

Manual dexterity

Punctuality

Education

High School Diploma

Job description

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services


• Develops own clientele from providing outstanding service and obtaining referrals


• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available


• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary


• Retrieves patient charts and electronic health records


• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements


• Educates patients on proper eyeglass and contact lens care


• Collect eye and face measurements to ensure proper fit


• Interprets prescriptions written by optometrist and ophthalmologist


• Creates work orders for lab technicians, specifying information on lenses needed


• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer


• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback


• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs


• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.


• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status


• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents


• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store


• Restocks retail boards with new merchandize


• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.


• Collaborates with technicians, front desk associates, Managers, and Optometrist.


• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc


• Performs other duties as needed and as assigned by manager

Qualifications

• High School Diploma


• Minimum of one-year experience working as an Optician strongly preferred


• Experience with HIPAA requirements preferred


• Strong organizational skills and attention to detail


• Strong communication skills (verbal and written)


• Excellent customer service skills and pleasant demeanor, experience with sales preferred


• Manual dexterity and hand-eye coordination


• Dependability and punctuality


• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.