Optician

AEG Vision; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading eyewear company in Chicago is seeking an Optician to provide exceptional service to patients by ensuring they have the right eyewear. This full-time role includes responsibilities ranging from client interaction and client education to frame fitting and lens dispensing. Candidates should possess a high school diploma and ideally have one year of experience as an Optician. Strong customer service and organizational skills are essential for success in this role. Additional training on equipment and technologies used in the field will be provided.

Qualifications

• Minimum of one year of experience as an Optician is highly preferred.
• Experience with HIPAA requirements is preferred.
• Manual dexterity and hand-eye coordination are necessary.

Responsibilities

• Delivers extraordinary experience to each patient.
• Develops own clientele through outstanding service.
• Educates patients on proper eyeglass and contact lens care.
• Dispenses glasses by inspecting the product and adjusting for fit.

Skills

Customer service skills

Attention to detail

Organizational skills

Strong verbal communication

Sales experience

Education

High School Diploma

Tools

Pupilometers

Lensometers

Pliers

Wrenches

Frame warmers

Job description

Job Description

Opticians are responsible for selling eyewear and eyewear accessories to patients, ensuring they are fitted with the right-size frames that meet their needs and lifestyle, and dispensing lenses with the correct prescription and measurements. They are at the heart of our business, and their technical and customer service skills ensure patient satisfaction and repeat business.

Location & Employment

Chicago, Illinois, USA – Full‑time

Responsibilities

• Delivers extraordinary experience to each patient and provides a complete understanding of our customized recommendations for products and services.
• Develops own clientele through outstanding service and obtaining referrals.
• Stays current on company/industry products and procedures, manufacturer rebates, and available lens and frame options.
• Takes and returns patient calls, updates patients on order status, resolves order issues, and escalates any problems to the Store Manager when necessary.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens types, and lens treatments (tints and coatings) based on specific needs and facial measurements.
• Educates patients on proper eyeglass and contact lens care.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Creates work orders for lab technicians, specifying the lens information required.
• Follows up on all pending orders, verifies time guidelines, informs patients of any delays, and notifies them when orders arrive from lab or manufacturer.
• Dispenses glasses by inspecting the product, checking fit, adjusting when necessary, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort, using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicates regularly with technicians and/or store managers, providing additional patient information and checking order status.
• Inspects the final product for flaws; cleans and polishes lenses using cloths and solvents.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal.
• Restocks retail boards with new merchandise.
• Understands product issues, analyzes problems, and answers patients’ questions regarding insurance, warranty, pricing, upgrades, and promotions accurately.
• Collaborates with technicians, front‑desk associates, managers, and optometrists.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, and safety glasses.
• Performs other duties as needed and as assigned by the manager.

Qualifications

• High School Diploma.
• Minimum of one year of experience as an Optician (highly preferred).
• Experience with HIPAA requirements is preferred.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and pleasant demeanor; sales experience is preferred.
• Manual dexterity and hand‑eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day.

Physical Demands

• Requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.