Optician

SSM Health; Fort Atkinson (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

SSM Health Fort Atkinson Optical seeks an Optician to fill glasses prescriptions, measure PD and ensure proper lens and frame selections. You will guide patients, educate on lens options, and deliver accurate eyewear fittings with a customer‑first approach.

This role emphasizes high accuracy, knowledge of insurance plans, and the ability to work a 40‑hour week with no nights or weekends in a supportive team environment.

Qualifications

• High School diploma or equivalent, or 10 years of work experience.
• At least 1 year of optical field or customer service experience.

Responsibilities

• Interprets and analyzes prescriptions and history for consistency.
• Troubleshoots vision issues related to glasses and contacts.
• Assists patients with eyewear choices and frame selections.
• Demonstrates features to reinforce value and drive sales.
• Takes PD, seg heights and fit measurements accurately.
• Fits eyewear and explains cleaning and storage techniques.
• Inspects jobs with a lensometer for verification and labs corrections.
• Manages on-site inventory within budgets.
• Assists in dispensing contact lenses at some locations.
• Maintains knowledge of available insurance and safety plans.
• Performs other duties as assigned.

Skills

Prescription interpretation

Vision troubleshooting

Eyewear fitting

PD measurement

Customer service

Sales skills

Insurance knowledge

Education

High School diploma/GED or 10 years of work experience

Tools

Lensometer

Job description

It's more than a career, it's a calling

WI-SSM Health Dean Medical Group Fort Atkinson

Worker Type

Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Become part of our optical team and help patients see and feel their best. As an Optician, you’ll guide patients in selecting frames and lenses, perform precise measurements and fittings, and provide education on lens options and eyewear care. Build specialized optical expertise while delivering a personalized and positive patient experience.

Department: Optical

Schedule: 40 hours per week M-F

No nights, weekends or holidays!

Job Summary

Fills patient prescriptions for glasses and at some locations contact lenses.

Job Responsibilities and Requirements

Primary Responsibilities

• Interprets and analyzes current prescription and reviews historical information to ensure changes are consistent and reasonable. Recognizes inconsistencies and irregularities in prescription history. Contacts doctor for discussion if there are questions.
• Troubleshoots basic and advanced vision complaints related to eyeglasses and at some locations contact lenses.
• Assists patients with selection of eyewear, determines proper frame and lens selections while also considering prescription implications.
• Effectively demonstrates features and benefits to reinforce value to the customer while maximizing sales.
• Takes necessary optical measurements (e.g. pupillary distance (PD), seg heights, custom fit to wear lens measurements) with a high degree of accuracy. Explains the procedures and reasons for them to customer.
• Accurately and comfortably fits eye wear to customer’s satisfaction. Demonstrates proper eyeglass cleaning and storage techniques and suggests products to assist them.
• Inspects all jobs that come in with a lensometer (manual or automatic) for prescription verification using department and American National Standards Institute (ANSI) standards as guidelines for quality control. Requests corrections as necessary from lab.
• Responsible for managing on site inventory within directed budgets, including frames, miscellaneous supplies and over the counter accessory items.
• Assists in dispensing contact lenses at some locations.
• Maintains a working knowledge of available insurance and safety plans.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year optical field or customer service experience

Physical Requirements

• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.

Required Professional License And/Or Certifications

State of Work Location: Wisconsin

• American Board of Opticianry Certification (ABOC) - The American Board of Opticianry and National Contact Lens Examiners (ABO-NCLE)

State of Work Location: Illinois, Missouri, Oklahoma

• N/A

Work Shift

Day Shift (United States of America)

Job Type

Employee

Department

7950270032 Fort Atkinson Optical

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.