Optical Consultant

RadNet, Inc.; Seattle (WA); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount

PTO

Paid Holidays

Job summary

RadNet, Inc. is seeking Optical Consultants in Seattle to deliver exceptional patient experiences in eyewear. Consultants will advise customers on selections, ensuring proper fit and comfort, while managing orders and maintaining store cleanliness.

The role requires a High School Diploma and prior experience as an Optician. Full-time employees enjoy benefits including medical and dental insurance, a 401(k) match, and paid holidays.

Qualifications

• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Ability to lift up to 30lbs, bend, kneel, and stand for up to 8hrs a day.

Responsibilities

• Sell eyewear and accessories, ensuring proper fit for patients.
• Develop clientele from outstanding service and referrals.
• Educate patients on eyewear care and collect measurements.

Skills

Customer service

Sales experience

Organizational skills

Communication skills

Manual dexterity

Education

High School Diploma

Job description

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandize
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

Requirements

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$19.00 - $27.00 per hour

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled