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Optical Technician / Optician

EyeCare Partners

Cary (NC)

On-site

USD 35,000 - 52,000

Full time

5 days ago

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Job summary

EyeCare Partners, a leading provider in eye care, is seeking an Optical Technician in Cary, NC. This role focuses on maximizing patient experiences while fulfilling medical needs through frame dispensing and customer service. Ideal candidates will possess experience in customer interaction, optical fitting, and will have a high school diploma or GED. Join a team committed to enhancing vision and lives.

Qualifications

Minimum 1 year in a customer-facing role or equivalent.
Preferred medical office or ophthalmic experience.
Must pass background check and provide proof of identity.

Responsibilities

Assist patients in selecting frames and educating on lenses.
Dispense patient orders and adjust frames.
Execute Total Patient Experience strategy effectively.

Skills

Customer Service

Optical Fitting

Communication

Education

High school diploma or GED

Tools

Auto-lensometer

Manual lensometer

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

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EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Summary

An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

LOCATION

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

Essential Duties And Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patient wants and needs and selling to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Able to operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders using current process

Qualifications

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States

Education And/Or Experience

High school diploma or GED required.

LICENSES AND CREDENTIALS

ABO and NCLE certifications preferred but not required.

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Seniority level