Optical Supervisor - Towson Town Center

Warby Parker; Towson (MD); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Retirement savings plan (401(k))

Optical education reimbursement

Free eyewear

Job summary

Warby Parker in Towson, Maryland is hiring an Optical Supervisor to support our optical professionals. This role requires strong optical skills and a passion for customer service. You will lead the Optical team, ensure operational excellence, and create excellent customer experiences. Ideal candidates have a background in the optical field with leadership experience and a dedication to fostering a positive workplace.

We offer a competitive salary, benefits including health insurance, and a supportive work environment for personal and professional growth.

Qualifications

• 2+ years of experience in an optical setting with supervisory responsibilities.
• Ability to explain technical terms clearly to customers.
• Flexible and can adapt to a fast-paced environment.

Responsibilities

• Perform optical duties including measurements and ensuring eyewear quality.
• Lead the Optical team and mentor apprentice opticians.
• Maintain store operations and foster a positive work culture.

Skills

Optical expertise

Customer service

Leadership

Communication

Detail-oriented

Education

Licensed dispensing optician or ABO certification

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. Acting as a keyholder to the store, you’ll help open and close shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self‑starter and a lifelong learner who’s eager to help Warby Parker grow.

What you’ll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear with flawless accuracy.
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests.
• Use your expertise to explain prescription terminology and product offerings to customers.

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like.
• Help maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture in your store.

Who you are

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand.
• Dedicated to going above‑and‑beyond to make customers (and your teammates) happy.
• An energetic, positive team player who can adapt in a fast‑paced, ever‑changing work environment.
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities.
• Open‑minded—you’re constantly learning and challenging what you know.
• Someone who takes your work very seriously, but not yourself.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits for full‑time employees

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• And more (just ask!)

Benefits for part‑time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.