Optical Manager - Keystone

Warby Parker; Indianapolis (IN); On-site; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Employee Stock Purchase Plan

Paid sick leave

Free eyewear

Job summary

A leading eyewear retailer in Indianapolis is searching for an Optical Manager to join their in-house optical team. This role involves providing excellent customer service, managing a team of Opticians, and ensuring quality in eyewear standards. The ideal candidate will have at least 2 years of management experience and possess a valid optician license. Comprehensive benefits and a competitive compensation package are offered. This position emphasizes customer satisfaction and teamwork.

Qualifications

• Minimum 2 years management experience in optics or retail.
• Ability to explain technical terms to customers.
• Strong professional demeanor and decision-making skills.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Manage a team of Opticians and uphold service standards.
• Implement programs to increase customer loyalty and engagement.

Skills

Licensing as an optician

Leadership and mentoring

Detail-oriented

Effective communication

Customer-focused

Education

Licensed dispensing optician or ABO certification

Job description

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first‑time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who can embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!

What you’ll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Who you are

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who’s been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals / Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good‑faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits for full‑time employees

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave1
• Paid holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• And more (just ask!)

Benefits for part‑time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only: Full‑time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full‑time employees receive 5 paid holidays and 5‑10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).