Optical Store Manager — Lead Team, Grow Sales & Care

Shopko Optical; Fergus Falls (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Wages & Bonus

401K with Match

Vacation days

Volunteer Time Off

Sick Pay

Health Benefits

Employee Assistance

On-the-Job Training

Recognition Program

Job summary

Shopko Optical in Fergus Falls is seeking an Optical Manager to lead the team in delivering eyewear and patient care while achieving sales and financial goals. You will supervise dispensing activities, set strategic objectives, and partner with the Optometrist to ensure combined success in patient outcomes and service quality.

The role emphasizes staff development, coaching, and maintaining adherence to company policies and state regulations.

Qualifications

• ABO/Shopko OCE Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Optician experience desired
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse teammate network
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales
• Hire, develop and train teammates
• Manage teammate performance
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
• Provide and continuously model excellent customer service in all customer interactions
• Provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

Skills

Leadership

Customer service

Team management

Merchandising

Operations

Communication

Scheduling

Education

High School Diploma

Tools

Office Suite

POS systems

Eyewear dispensing system

Job description

Shopko Optical in Fergus Falls is seeking an Optical Manager to lead the team in delivering eyewear and patient care while achieving sales and financial goals. You will supervise dispensing activities, set strategic objectives, and partner with the Optometrist to ensure combined success in patient outcomes and service quality.

The role emphasizes staff development, coaching, and maintaining adherence to company policies and state regulations.