Optical Store Lead – Eyewear & Customer Experience

Cinter Networks, Inc.; Santa Clara (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Cinter Career Services, LLC is seeking an Assistant Store Manager / Optician in Santa Clara, CA to support the store manager, deliver excellent service, and coach a team.

The role involves pre-testing for eye exams, eyewear measurements, product recommendations, processing sales, and maintaining brand displays while upholding safety and policies.

Qualifications

• Strong customer service and communication skills.
• Ability to train and develop team members.
• Strong problem-solving skills with a professional and positive attitude.
• Knowledge of eyewear products and basic optical measurements.
• Ability to work accurately with POS systems and inventory.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work independently and take initiative when needed.

Responsibilities

• Support the Store Manager in delivering excellent customer service and developing the team.
• Create a welcoming and friendly store environment and respond to customer needs professionally.
• Handle customer complaints and resolve issues with honesty and integrity.
• Step in as Store Manager when needed.
• Conduct pre-testing for eye exams and take accurate eyewear measurements.
• Recommend products and stay informed about industry trends.
• Educate customers on lens care, maintenance, and proper use.
• Process sales, payments, returns, and other transactions accurately through the POS system.
• Manage inventory shipments and maintain store displays according to brand standards.
• Respond to customer inquiries and complaints by phone and email.
• Follow company policies regarding safety, health, security, and workplace conduct.

Skills

Customer service

Training

Problem solving

Eyewear knowledge

POS & inventory

Attention to detail

Self-motivation

Job description

▶︎ Job Details:
・Job Title: Assistant Store Manager / Optician
・Client: Retail
・Working Location:Santa Clara, CA
・Salary : DOE (26-30 per hr) + full benefits
・Employment Type: Permanent/Full-time
・Language: English

▶︎ What will you do:
・Support the Store Manager in delivering excellent customer service and developing the team.
・Create a welcoming and friendly store environment and respond to customer needs professionally.
・Handle customer complaints and resolve issues with honesty and integrity.
・Step in as Store Manager when needed.
・Conduct pre-testing for eye exams and take accurate eyewear measurements.
・Recommend products and stay informed about industry trends.
・Educate customers on lens care, maintenance, and proper use.
・Process sales, payments, returns, and other transactions accurately through the POS system.
・Manage inventory shipments and maintain store displays according to brand standards.
・Respond to customer inquiries and complaints by phone and email.
・Follow company policies regarding safety, health, security, and workplace conduct.

▶︎ Required Qualifications & Skills:
・Strong customer service and communication skills.
・Ability to train and develop team members.
・Strong problem-solving skills with a professional and positive attitude.
・Knowledge of eyewear products and basic optical measurements.
・Ability to work accurately with POS systems and inventory.
・Strong attention to detail and ability to multitask in a fast-paced environment.
・Ability to work independently and take initiative when needed.