Optical Practice Leader & Team Coach

AEG Vision; Pawtucket (RI); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, иn

Job summary

AEG Vision in Pawtucket, RI is seeking a Licensed Practice Manager to inspire, develop and support the entire team, deliver exceptional patient care, and achieve meaningful business results in a fast-paced practice.

The role leads daily operations, manages patient flow and staffing, coaches staff to meet service standards, partners with the Optometrist and district leadership, and uses reports to drive improvement while upholding compliance and patient experience.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment required.
• High school diploma or equivalent.
• State Licensure required.
• Optical dispensing experience required.
• Business, hospitality, healthcare, optical, or management education preferred; equivalent experience may be considered.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.

Skills

Leadership

Communication

Coaching

Team development

Education

State Licensure

High school diploma or equivalent

Job description

AEG Vision in Pawtucket, RI is seeking a Licensed Practice Manager to inspire, develop and support the entire team, deliver exceptional patient care, and achieve meaningful business results in a fast-paced practice.

The role leads daily operations, manages patient flow and staffing, coaches staff to meet service standards, partners with the Optometrist and district leadership, and uses reports to drive improvement while upholding compliance and patient experience.