Optical Lab Expeditor: Accelerate Production

EssilorLuxottica; Orangeburg (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

EssilorLuxottica Expeditor in Orangeburg, NY, monitors, prioritizes, and accelerates late/high-priority jobs through the optical lab to ensure service commitments are met. You will partner with Operations, Customer Service, Quality, and offsite teams to resolve issues and provide operational insights that reduce delays and improve throughput.

This role requires strong communication, problem-solving, and attention to detail.

Qualifications

• High school diploma or equivalent.
• 1+ years of related work experience in Manufacturing in lab settings is preferred but not required.
• Ability to meet measurable standards in a dynamic production environment.
• Demonstrate good judgement and decision making skills.
• Problem solving abilities.
• LMS experience such as Opti-facts, Commercial Opti-facts and/or DVI experience a plus.
• Strong oral and written communication skills.
• Excellent organizational abilities.
• Attention to detail.

Responsibilities

• Maintain and share daily reporting with lab leadership and department leads on all late/special attention jobs.
• Track daily actions on late/special job reports. Escalate to leadership if needed.
• Investigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention.
• Walk-through of special jobs in the lab if needed (e.g., VIP job, expensive frame, etc.)
• Set launch priorities based on late job status and other requests
• Identify and report Orphan frames
• Inform customer service if jobs require call back or action on “orders not launched” and “frame not received”
• Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight
• Manage requests and give timely feedback on what is being done to address the issue.
• Investigate service-related customer complaints and follow up with the appropriate personnel to ensure timely and accurate resolution.
• Provide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns.
• Support Customer Support by providing real-time workflow data, operational context, and issue visibility that contribute to CAPA development and systemic service improvements.
• Support QA by escalating quality-related delays or defects that impact production flow.
• Inform QA when repeated service delays or breakage trends indicate potential systemic quality issues rather than operational ones.

Skills

Manufacturing experience

Attention to detail

Problem solving

Strong communication

LMS experience

Education

High school diploma or equivalent

Tools

Opti-facts

Commercial Opti-facts

DVI

Job description

EssilorLuxottica Expeditor in Orangeburg, NY, monitors, prioritizes, and accelerates late/high-priority jobs through the optical lab to ensure service commitments are met. You will partner with Operations, Customer Service, Quality, and offsite teams to resolve issues and provide operational insights that reduce delays and improve throughput.

This role requires strong communication, problem-solving, and attention to detail.