Optical Keyholder - Woodward Ave.

Warby Parker

Detroit (MI)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Retirement Savings Plan

Parental Leave

Short-term Disability

Employee Assistance Program

Optical Education Reimbursement

Job summary

Join a forward-thinking company as an Optical Supervisor, where your optical expertise and leadership skills will create exceptional customer experiences. In this dynamic role, you'll work directly with customers to meet their eyewear needs, ensuring quality and precision in every interaction. As a key-holder, you'll also lead a team of optical professionals, fostering a positive work environment while driving sales and operational success. With a commitment to innovation and community impact, this role offers a unique opportunity to grow within a supportive and purpose-driven organization.

Qualifications

2+ years of experience in optical roles with supervisory responsibilities.
Ability to explain technical terms to customers clearly.

Responsibilities

Assist customers with eyewear needs and fit adjustments.
Lead and mentor the optical team while ensuring operational standards.

Skills

Customer Service

Optical Measurements

Communication Skills

Leadership

Retail Experience

Education

Licensed Dispensing Optician

ABO Certification

Job description

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Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. (At other brands, you might see similar roles called Optical Keyholder.) In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how our glasses are made .) Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do:

Optical duties

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
Help maintain general store systems, inventory databases, and business operations
Foster and support a productive, positive employee culture in your store

Who you are:

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
Passionate about the eyewear and retail industries
A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Optical Education Reimbursement
And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of ourPrivacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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