Optical Keyholder - Gold Coast

Warby Parker; Chicago (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Retirement savings plan

Parental leave

Short-term disability

Employee Assistance Program

Optical Education Reimbursement

Job summary

An innovative firm is seeking an Optical Supervisor to enhance customer experiences and lead a dynamic team. In this role, you will leverage your optical expertise and customer service skills to ensure every visitor leaves satisfied with their eyewear choices. You will be responsible for overseeing daily operations, mentoring staff, and fostering a positive work culture. This position offers a unique opportunity to blend your passion for eyewear with leadership in a fast-paced retail environment. Join a company dedicated to making vision care accessible and impactful, where your contributions will help shape the future of eyewear retail.

Qualifications

• 2+ years of experience in optical roles with supervisory responsibilities.
• Licensed in states requiring a license or ABO-certified in non-licensing states.

Responsibilities

• Assist customers with eyewear needs and ensure accurate fittings.
• Lead and mentor the optical team while maintaining store operations.

Skills

Customer Service

Optical Expertise

Communication Skills

Leadership

Problem Solving

Education

Licensed Dispensing Optician

ABO Certification

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. (At other brands, you might see similar roles called Optical Keyholder.) In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do:

Optical duties

1. Work directly with customers to help meet all of their eyewear needs
2. Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
3. Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
4. Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

1. Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
2. Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
3. Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
4. Help maintain general store systems, inventory databases, and business operations
5. Foster and support a productive, positive employee culture in your store

Who you are:

1. A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
2. Passionate about the eyewear and retail industries
3. A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
4. Dedicated to going above-and-beyond to make customers (and your teammates!) happy
5. An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
6. Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

1. Health, vision, and dental insurance
2. Life and AD&D Insurance
3. Paid time off
4. Paid Holidays
5. Retirement savings plan with a company match
6. Parental leave (non-birthing parents included)
7. Short-term disability
8. Employee Assistance Program (EAP)
9. Optical Education Reimbursement
10. And more (just ask!)

Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Pay Range: $20 USD - $22 USD

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion