Optical Associate- PT

Boscov's Department Store, LLC; Baltimore (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Starting pay $16/hr

Medical benefits

401(k) match

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov's Department Store, LLC is seeking an Optical Associate to join our Optical team. This part-time position emphasizes customer service, lens measurements, and eyewear fittings in a full-service department.

You will verify prescriptions, operate lensometer, autorefractor, and NCT, assist customers, reconcile transactions, and maintain a clean, compliant optical area in line with HIPAA standards. Previous optical or retail experience is preferred; strong communication, fashion sense, and

Qualifications

• 1 year of optical experience.
• 1 year retail store experience.
• High school diploma or GED.
• Prior sales experience, preferred.
• Exceptional communication and interpersonal skills.
• Strong customer service skills.
• Must have the ability to prioritize.
• Ability to work as a team member.
• Must have a strong sense of fashion and trends.
• Knowledge of the proper use of lensometer, autorefractor and NCT equipment.
• Position is active and includes moving about throughout department during the shift.

Responsibilities

• Verify prescription orders for accuracy and maintain order files.
• Deliver exceptional customer service in person and by phone.
• Interpret prescriptions, perform optical measurements, and recommend frame/lens options.
• Manage order fulfillment and process sales and payments.
• Perform eyewear fittings, adjustments, and repairs.
• Operate optical equipment per procedures.
• Maintain HIPAA compliance and confidentiality.
• Assist Optical Manager with opening/closing and POS tasks.
• Foster positive relationships with store leadership and colleagues.
• Keep the optical department clean, organized, and customer-friendly.

Skills

Optical experience

Retail experience

Communication skills

Customer service

Team player

Fashion sense

Lensometer knowledge

Education

High school diploma or GED

Tools

Lensometer

Autorefractor

NCT

Job description

Optical Associate

Job Description

Bring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Associate to join our Optical team.

Job Responsibilities

• Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.
• Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
• Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
• Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
• Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
• Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
• Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
• Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.
• Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.

Job Requirements

• 1 year of optical experience
• 1 year of experience working in a retail store
• High school diploma or GED equivalent
• Prior sales experience, preferred
• Exceptional communication and interpersonal skills
• Strong customer service skills
• Must have the ability to prioritize
• Ability to work as a team member
• Must have a strong sense of fashion and trends
• Knowledge of the proper use of lensometer, auto refractor and NCT equipment
• Position is active and includes moving about throughout department during the shift

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Part-Time member of our team, you will be eligible to receive:

• Starting rate of $16 per hour (based on experience)
• Medical Benefits
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer