Ops Support Engineer

DMI (Digital Management, Inc.); Atlanta (GA); On-site; USD 46,000 - 56,000; Full time

Job summary

DMI is hiring an Ops Support Engineer to provide onsite support at the CDC Roybal Data Center in Atlanta, GA. The role focuses on monitoring and maintaining data center hardware, software, and fiber optic cabling, with problem resolution in a PC/network infrastructure environment.

Candidates should have a data center or similar background, be hands-on, and capable of partnering with various teams to resolve issues within SLA windows, including night shift work and on-site requirements.

Qualifications

• AA, B.A. or B.S. degree or equivalent experience.
• 5+ years Data Center and Infrastructure experience.
• Experience collaborating with individuals across internal and external organizations, other geographies.
• Execute multiple tasks simultaneously in a fast-paced, ambiguous environment.
• Must be hands-on and willing to roll up sleeves to support operational activities.
• Experience working with and troubleshooting hardware, software or network-related issues using Linux-based tools.
• Experience in troubleshooting OS, network equipment, and software.
• Ability to manage changing priorities.
• Ability to collaborate and partner with people and teams to overcome issues.
• Data center / Infrastructure / Cloud experience.

Responsibilities

• Monitor and maintain data center/hardware/software/structured cabling and fiber optic systems.
• Monitor events, identify issues, and resolve them.
• Respond to escalations within SLA windows.
• Turn up customer applications/services per standard procedures.
• Open and track tickets with carriers and internal teams.
• Notify on internal/external incidents and breaches.
• Perform routine maintenance per Operational Guidelines.
• Gather and report data on health and operation.

Skills

Linux

OS troubleshooting

Networking

Hardware troubleshooting

Software troubleshooting

Collaboration across teams

Education

AA, B.A. or B.S. degree or equivalent experience

Tools

Linux-based tools

Job description

Ops Support Engineer

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI is looking for an Ops Support Engineer - Roybal Data Center to provide onsite support to the CDC Roybal Data Center to monitor and maintain the hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.

Duties and Responsibilities

• Experience in a data center, network operation center, help desk, or a similar role.
• Experience with operating systems and networking protocols.
• Experience in maintenance and monitoring of server systems.
• Monitor and identify events proactively, resolving issues
• Report all service-impacting issues within 5 minutes of detection
• Respond & resolve customer escalations within the SLA window
• Turn up customer applications & services in accordance with standard procedures
• Open and track to resolution carrier and internal tickets
• Internal & external incident notifications
• Monitor Network Security and report and document any breaches.
• Perform daily, weekly, monthly, and quarterly maintenance procedures and defined in the Operational Guidelines
• Gather and report data on the health and operation

Qualifications

Education and Years of Experience

• AA, B.A. or B.S. degree or equivalent experience.
• 5+ years Data Center and Infrastructure experience
• Experience collaborating with individuals across internal and external organizations, other geographies
• Execute multiple tasks simultaneously in a fast-paced, ambiguous environment
• Must be "hands-on" and willing to roll up sleeves to support operational activities.
• Experience working with and troubleshooting hardware, software or network-related issues using Linux-based tools.
• Experience in troubleshooting OS, network equipment, and software.
• Ability to manage changing priorities.
• Ability to collaborate and partner with people and teams to overcome issues.
• Data center / Infrastructure / Cloud experience

Background Requirements: Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Atlanta, GA

Work Arrangement

• Must work onsite
• Able to work night shift hours

#LI-MS3

#DICE

Minimum Salary Rate

$50,624

Median Salary Rate

$60,749

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.