Ops Reporting Manager - AI-Driven Government Savings

Ascensus; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Ascensus is seeking a Manager of Operational Support in Charlotte, NC to lead a small team of analysts in delivering accurate, timely operational reporting. You will implement automated reporting using Power BI and AI-enabled tools, reduce manual data entry, and communicate data-driven insights to senior leaders.

The role emphasizes monitoring KPIs such as productivity, quality, and SLA adherence, while driving continuous improvement and collaboration with cross-functional partners.

Qualifications

• Bachelor’s degree required.
• 5+ years in operations, reporting, analytics, or financial services.
• 2+ years of leadership or supervisory experience.
• Experience with reporting tools such as Power BI or similar.
• Experience with data analysis, reporting automation, and process improvement.

Responsibilities

• Manage day-to-day execution of operational reporting across productivity, quality, SLA, and performance metrics.
• Oversee a small team of analysts responsible for reporting, analytics, and data quality support functions.
• Ensure accuracy, consistency, and timeliness of all reporting outputs for leadership and partners.
• Develop automated reporting solutions using Power BI and AI-enabled capabilities.
• Identify automation opportunities to reduce manual data aggregation.
• Monitor KPIs and identify trends, risks, and opportunities for improvement.
• Provide data-driven insights and recommendations to leadership.

Skills

Leadership

Data analysis

Operational reporting

Power BI

AI-enabled tools

Stakeholder management

Problem solving

Education

Bachelor's Degree

Tools

Power BI

Job description

Ascensus is seeking a Manager of Operational Support in Charlotte, NC to lead a small team of analysts in delivering accurate, timely operational reporting. You will implement automated reporting using Power BI and AI-enabled tools, reduce manual data entry, and communicate data-driven insights to senior leaders.

The role emphasizes monitoring KPIs such as productivity, quality, and SLA adherence, while driving continuous improvement and collaboration with cross-functional partners.