Ops Professional – Investigations Analyst Manager

Bank of America; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, overseeing quality, productivity, and risk management while ensuring regulatory adherence in a fast-paced environment.

You will coach staff, review complex cases, coordinate SAR submissions, and partner with stakeholders to communicate trends and drive process improvements. This role demands strong leadership, judgment, and the ability to balance operational goals with employee development.

Qualifications

• 3+ years of experience in AML, financial crimes, fraud or related risk management.
• Experience leading, mentoring, and developing others.
• Familiarity with transaction monitoring and case management systems.

Responsibilities

• Lead, coach, and develop a team of investigators to meet production, quality, and service level expectations.
• Provide guidance on complex investigations, suspicious activity assessments, and escalation decisions.
• Review investigative findings for documentation accuracy and regulatory compliance.
• Support timely SAR submissions to regulators or law enforcement.
• Monitor team performance and drive accountability for quality and risk.
• Conduct quality reviews and coaching to support employee development.
• Partner with senior leaders to communicate trends, risks, and case outcomes.
• Identify and implement process improvements to enhance efficiency.

Skills

People Leadership

Analytical thinking

Regulatory compliance

Communication

Investigations systems

Decision making

Prioritization

Collaboration

Tools

Case management systems

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

The Investigations Manager is responsible for leading, coaching, and developing a team of Investigations Analysts. This role oversees investigative quality, productivity, and risk management while ensuring adherence to regulatory requirements and enterprise standards. Successful candidates demonstrate strong leadership, sound judgment, and effective decision-making. They balance operational performance with employee development and are comfortable partnering with multiple stakeholders.

Responsibilities

• Lead, coach, and develop a team of investigators to meet production, quality, and service level expectations.
• Provide guidance on complex investigations, suspicious activity assessments, and escalation decisions.
• Review investigative findings to ensure documentation is accurate, thorough, and compliant with regulatory and enterprise requirements.
• Support the timely and accurate completion of Suspicious Activity Reports (SARs) for submission to regulators and/or law enforcement.
• Monitor team performance and drive accountability for quality, productivity, and risk management standards.
• Conduct quality reviews and provide coaching to support employee development.
• Partner with senior leaders and business stakeholders to communicate investigative trends, risks, and case outcomes.
• Identify and implement process improvements that enhance operational efficiency and effectiveness.

Required Qualifications

• Demonstrated leadership capabilities with the ability to coach, develop, and motivate others.
• Strong verbal and written communication skills, including the ability to effectively present findings and recommendations.
• Excellent analytical, critical-thinking, and problem-solving abilities.
• Ability to make sound, risk-based decisions in a fast-paced environment.
• Flexible and adaptable with the ability to manage multiple competing priorities.
• Strong organizational and time-management skills.
• Proven ability to collaborate and build relationships across teams and organizational levels.
• Technical proficiency with the ability to quickly learn and navigate multiple investigative systems and tools.
• Demonstrated sense of urgency, accountability, and attention to detail.

Desired Qualifications

• 3+ years of experience in Anti-Money Laundering, Financial Crimes, Fraud, Investigations, or related risk management functions.
• Prior leadership, mentoring, or workflow coordination experience.
• Experience providing feedback, coaching, and performance guidance.
• Familiarity with transaction monitoring and case management systems.
• CAMS certification or willingness to obtain certification.

Skills

• People Leadership & Team Development
• Professional curiosity and investigative mindset
• Strong analytical and critical-thinking skills
• Attention to Detail and accuracy
• Ability to synthesize large amounts of data from multiple sources
• Sound risk judgment and escalation discipline
• Strong written communication skills
• Effective time management and organizational skills
• Technical proficiency and the ability to quickly learn and navigate multiple investigative systems and tools simultaneously
• Regulatory Compliance
• Adherence to policies, procedures, and guidelines
• Adaptability & Commitment to Continuous Improvement

Shift

1st shift (United States of America)

Hours Per Week

40