Global Financial Crimes Manager- Proficiency Coach Manager

Bank of America; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America in Charlotte, NC is seeking a senior manager to oversee financial crimes investigations. You will lead a team of investigators, ensure end-to-end case handling, and deliver timely Suspicious Activity Reports to regulators and law enforcement.

The role emphasizes risk assessment, process quality, and collaboration with Front Line Units. The position requires 5+ years in financial crimes and 3+ years of management, with a Bachelor's degree preferred.

Qualifications

• Bachelor's degree in a related field is required or preferred.
• Experience in financial services or a related government entity is desirable.
• CAM S certification is listed as a desirable qualification.

Responsibilities

• Oversees investigative efforts, reviewing and approving cases and ensuring timely regulatory reporting.
• Provides oversight of a team of Investigators performing end-to-end investigations of financial crimes.
• Ensures completion of Suspicious Activity Reports for regulators and law enforcement.
• Reviews investigation facts and escalates risk to senior stakeholders as needed.
• Leads quality control, training, communications, and testing in an investigative support role.
• Evaluates internal controls to identify weaknesses or gaps.

Skills

Coaching

External Resource Management

Investigation Management

Regulatory Compliance

Issue Management

Policies, Procedures, and Guidelines

Risk Management

Strategy Planning and Development

Written Communications

Analytical Thinking

Critical Thinking

Fraud Management

Reporting

Talent Development

Education

Bachelor's Degree in related field

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing oversight of financial crimes investigation activities, including the performance of end-to-end investigations/ investigations support functions of external activities across one or more lines of business. Specifically, the incumbent will be responsible for managing a team of proficiency coaches supporting financial crimes investigations. Key responsibilities include overseeing investigative efforts related to fraud, money laundering, or terrorist financing, ensuring timely and accurate reporting of suspicious activity, and managing interactions with Law Enforcement as required. Job expectations include ensuring significant issues and financial crimes trends are effectively reported.

Responsibilities:

• Oversees investigative efforts, reviewing and approving cases and ensuring the delivery of timely and accurate regulatory reporting
• Provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crimes activities
• Ensures that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight
• Reviews facts of the investigation, and escalates risk to senior stakeholders and partners with Front Line Units to resolve
• Leads quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
• Evaluates internal controls to ensure they are working effectively by identifying weaknesses or gaps

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Minimum of five years of financial crimes experience
• 3 years minimum of management experience

Desired Qualifications:

• Bachelor's Degree in related field
• Experience in financial services and/or a related government entity
• Certified Anti-Money Laundering Specialist (CAMS)

Skills:

• Coaching
• External Resource Management
• Investigation Management
• Regulatory Compliance
• Issue Management
• Policies, Procedures, and Guidelines Management
• Risk Management
• Strategy Planning and Development
• Written Communications
• Analytical Thinking
• Critical Thinking
• Fraud Management
• Reporting
• Talent Development

Shift:

1st shift (United States of America)

Hours Per Week:

40