OPS Non-Student ITS Event Support Associate

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Gulf Coast University is seeking an OPS Non-Student ITS Event Support Associate to aid in delivering and supporting technology used in campus events, classes, and meetings. The role emphasizes customer service, troubleshooting AV systems, and assisting in event operations.

The position requires a high school diploma and the ability to work flexible hours, including evenings and weekends based on event schedules.

Qualifications

• Proven ability to deliver quality customer service.
• Ability to read, interpret, and follow procedures and policies.
• Demonstrates professional behavior and communication.
• Ability to work with others to achieve common goals.

Responsibilities

• Deliver, install, troubleshoot, and operate audio-visual systems and equipment used in events and classes.
• Provide support for streaming platforms and related computers.
• Assist users with operational issues and promote excellent customer service.
• Assist in processing customer requests and tracking tickets in the work order system.

Skills

Customer service

Communication

Professional image

Policy comprehension

Collaboration

Critical thinking

Education

High school diploma

Job description

Job Summary

The OPS Non-Student ITS Event Support Associate helps deliver and support technology used in campus events, classes, and meetings.

Job Description

Typical duties include but not limited to:

• Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences, and other special events.
• Ensures correct operation of audio-visual equipment, assists users with operational issues, and provide excellent customer service.
• Learns to use basic software tools to enhance audio and video sources.
• Assists in processing customer requests.
• Assists in tracking tickets in work order system.

Other duties:

• Performs other job-related duties as assigned.

Required Qualifications:

• High school diploma or equivalent.
• Ability to work flexible hours, including evenings and weekends, based on event schedules.

Knowledge, Skills, and Abilities:

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.