Ops Manager

First American; San Luis Obispo (CA); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO & paid sick leave

Job summary

First American is seeking a senior operations leader in California to oversee daily operations of a large functional area within our Direct division. You will manage a team of professionals, set priorities, and ensure delivery of processes and services while driving compliance and continuous improvement.

Responsibilities include supervising teams, guiding project design and cost estimates, participating in long-range planning, conducting performance reviews, and making hiring and compensation

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 5–7 years directly related experience.
• 3–5 years supervisory/management experience.
• Demonstrated success maintaining relationships at middle management level.

Responsibilities

• Manages and sets priorities of the daily operations of a large functional area or department.
• Manages a group of professionals who have responsibility for operations and project outcomes.
• Provides direct and indirect supervision of teams.
• Contributes to project reviews and approves detailed designs and cost estimates for projects.
• Participates in long-range departmental planning and provides input to operational decisions.
• Writes and conducts employee performance reviews and provides coaching.
• Makes hiring and compensation recommendations.

Skills

Leadership

Communication

Influence

Negotiation

Change management

Talent development

Stakeholder management

Business acumen

Strategic agility

Customer focus

Education

Bachelor’s degree or equivalent

5–7 years directly related experience

3–5 years supervisory/management experience

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Oversees a team or multiple small teams, ensuring smooth delivery of processes and services while building team capability. Focuses on execution, compliance, and continuous improvement.

HOW YOU'LL CONTRIBUTE

• Manages and sets priorities of the daily operations of a large functional area or department.
• Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for operations and project outcomes.
• Provides direct and indirect supervision of teams.
• Contributes to project reviews and approves detailed designs and cost estimates for projects.
• Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
• Makes hiring and compensation recommendations.
• May get input from Senior Management/Executive Management.

WHAT YOU'LL BRING

Required Education, Experience, Certification/LicensureBachelor’s degree or equivalent combination of education and experience5-7 years of directly related experience3-5 years demonstrated experience in a supervisory or management roleDemonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level

Knowledge, Skills, and Abilities (KSAs)

Successful track record designing, developing, and executing complex projects in area of functional expertise. Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships. Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics. Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration. Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met. Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively. Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business. High level of business acumen, strategic agility, ability to develop others, and influence change.

Pay Range

Pay Range: $85,000.00 - $113,300.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster