End User Services Supervisor

First American; Glendale (AZ); On-site; USD 77,000 - 103,000; Full time

Job summary

First American Home Warranty is seeking a supervisor to lead the day-to-day IT operations team, overseeing daily tasks, project outcomes, and cross‑department collaboration to keep services running smoothly for customers and internal users. Candidates should have a Bachelor's degree or equivalent, 3–5 years of direct technical experience as a senior contributor, and at least 2 years in a supervisory role.

Strong communication, process discipline, and the ability to write status reports to

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of directly related technical experience as a senior contributor.
• 2+ years supervisory or team leader experience in a similar technical environment.
• Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise.

Responsibilities

• Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
• Advise IT Management about project status and schedules, and take corrective action on escalated problems.
• Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance.
• Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation.

Skills

Technical leadership

Communication

Team coordination

Problem solving

Education

Bachelor's degree or equivalent

Job description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supervises a team who have responsibility for tactical daily operations and project outcomes. Work group is generally engaged in a variety of technical tasks and service requests.

What You'll Do

• Primary purpose of role is supervision.
• Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
• Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
• Advise IT Management about project status and schedules, and take corrective action on escalated problems.
• Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance.
• Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation.
• Advocate for employees and communicates compensation changes.
• Make hiring recommendations.
• Frequently interact with department management and other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
• May provide reports or data points as input to senior management on function-wide metrics and performance.
• Provide regular status updates and reports to Manager.
• Required to perform duties outside of normal work hours based on business needs.

What You'll Bring

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of directly related technical experience as a senior contributor.
• 2+ years supervisory or team leader experience in a similar technical environment.
• Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise.
• Ability to implement and enforce processes to ensure compliance and quality.
• Ability to establish and maintain effective working relationships at the departmental level.
• Ability to communicate the function's vision and the department's direction, and set aligned goals for team.
• Emerging leadership skills.
• Provides others with reliable information and uses good listening and communication skills.

Pay Range

$77,300.00 - $103,000.00 Annually

What We Offer

• By choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

Compliance and Equal Opportunity

First American is an equal opportunity employer in every sense of the term.

County of Los Angeles Fair Chance Ordinance

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