OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64914040

My Florida CFO; Miami (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Florida Department of Health seeks a OPS Human Services Program Consultant II to coordinate interviews and manage cases for patients with STDs in Miami. The role involves field coordination, data tracking, and collaboration with hospitals and clinicians.

The position emphasizes timely testing, treatment, and data accuracy, with liaison duties to health providers and DIS partners. Strong communication and confidentiality are essential for success.

Qualifications

• Minimum – Experience in case management, medical record review, or public health investigations.
• Preferred – Bilingual in English and Spanish or English/Creole.

Responsibilities

• Coordinate and conduct timely interviews and re-interviews of pregnant patients with STD.
• Abstract medical records needed for review and prepare documents for Case Review Team.
• Linkage to care services for clients and collaboration with clinicians and partners.

Skills

Interviewing

Data analysis

Communication

Investigations

Confidentiality

Education

Bachelor's degree in Public Health

Tools

STARS

Job description

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OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64914040

Date: Sep 5, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:878754

Agency: Department of Health

Working Title: OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64914040

The position will coordinate and conduct timely personal interviews and re-interviews of pregnant patients infected with a Sexually Transmitted Disease (STD) as specified for the purpose of: (1) educating patients regarding their infections and appropriate medical care; (2) developing plans to locate and refer their sex and needle sharing partners and others at risk for infection to a medical facility for examination and appropriate treatment. Performs cluster interviews on persons determined to be potential information sources for known cases . Conduct field investigation to bring about a timely disposition for mother, sex partner and baby field records. Acts as hospital/private provider’s liaison on positive tests for STDs. Incumbent is expected to always communicate in a courteous and professional manner.

Conduct filed investigation to locate all assigned pregnant females infected with Syphilis for a timely testing and treatment and perform a thorough case management on said patients. Maintains tracking log on all pregnant women with a reactive serology and provides weekly list of open field records to surveillance supervisor. Ascertains serology status of neonate upon mother’s delivery and initiates congenital syphilis worksheet for quarterly review. Incumbent will be responsible for abstracting all medical records needed for review from the healthcare provider who provides treatment and services to the pregnant woman with a congenital case. Investigate cases utilizing the case management tools, review and prepare all documents to be ready for the Case Review Team. All records not limited to pre-natal, labor and delivery, neonate care and STD records.

Acts as congenital syphilis liaison. Investigates all positive neonatal and maternal Treponema and non-Treponema lab results to complete the congenital syphilis case investigation worksheet. Verifies diagnosis, treatment history for mother and baby by telephone and/or field visits to hospital/health care provider or record search of medical records. Field Investigation and collaboration efforts with DIS for treatment and/or interview of the mother. Incumbent will collaborate with Jackson Memorial Hospital Labor and Delivery for all pregnant females needing desensitization when they have allergies to penicillin. Work with DOH Clinicians and OB to obtain all necessary documents, hospital needs for desensitization. This process might require non-traditional hours.

The incumbent is required to assist clinic duties and must be able to work collaboratively with clinical and other key staff that plays a role in providing Linkage to Care Services to the clients of Miami Dade County. Locate and link all clients infected with HIV, to medical treatment services as well as any other services needed.

Prepares and maintains timely and accurate records. Document all activities and updating STARS in a timely manner. Acts as hospital liaison on all pregnant females with positive STD tests. Assist surveillance Manager in Lab/Provider visitation for quality assurance and policy presentations in the field as required.

Other job duties as required to ensure smooth running of the Surveillance Unit.

Perform all other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of compiling, organizing and analyzing data.
• Ability to conduct fact-finding interviews.
• Ability to maintain effective working relationships with others.
• Ability to conduct investigations.
• Ability to maintain strict confidentiality
• Customer and Persona l Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Qualifications:

Minimum – Experience in case management, medical record review, or public health investigations. Ability to work collaboratively with clinical staff, Disease Intervention Specialists (DIS), and external partners.

Preferred – Incumbent in this position is preferred to be bilingual in English and Spanish or English/Creole. Familiarity with case investigation worksheets, case review tools, and public health surveillance systems. Experience collaborating with clinicians on desensitization protocols or similar clinical processes.

Where You Will Work :

1350 NW 14th Street Miami FL 33125

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.