HEALTH SERVICES REPRESENTATIVE - 64084231

State of Florida; Miami (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

State of Florida in Miami is hiring a Health Services Representative to recruit clients for PrEP and perform screenings in mobile units. You will interview clients, enter data into the Health Management System, and ensure confidential documentation of HIV/STD tests and referrals. Tele-PrEP and mobile lab coordination are included.

The role requires patient counseling, data entry accuracy, and collaboration with prevention teams to reach high-incidence areas in Miami-Dade County.

Qualifications

• Valid driver’s license and access to a private vehicle.
• Experience conducting outreach activities and phlebotomy.
• Preferred bilingualism: English + Spanish or Creole.

Responsibilities

• Recruit eligible high-risk clients for PrEP services.
• Interview and record demographics and services in HMS.
• Perform HIV/STD/Pregnancy screenings and counseling.
• Document all tests and referrals in HMS and CTLS.
• Coordinate Tele-PrEP and link clients to mobile lab services.
• Educate clients on HIV/AIDS prevention and testing procedures.
• Assist with data collection and monthly reporting.

Skills

Driver's license

Outreach experience

Phlebotomist

Bilingual (English/Spanish or Creole)

Education

None specified

Tools

Health Management System (HMS)

Emdeon/HMS

Job description

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HEALTH SERVICES REPRESENTATIVE - 64084231

Date: Sep 3, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882818

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64084231

This is a professional position responsible for recruiting eligible clients determined to be of high risk into PrEP (Pre-Exposure Prophylaxis) services. This person will be responsible for interviewing and entering client’s demographic, and services performed by Florida Department of Health in Miami Dade into Health Management System. Overall responsible for Perform STD/HIV/HEP C and pregnancy screenings in the mobile unit. Conducts counseling, testing and linkage (CTL) services in high incidence areas in the county. Position reports directly to the Prevention Manager.

Responsible for Tele-PrEP services. Interview clients face to face to determine interest in enrolling in PrEP. Determines purpose of the visit, answers customers’ questions, provides information and routes clients as per guidelines. Register clients in Health Management System (HMS). .. Interviews, verifies and records patient demographics and insurance/financial Prepares and witness consent forms and release of information. Ensures all services are documented into clinic portal in HMS inclusive of HIV 1-2 antibody Rapid Test, Lab HCV Rapid antibody test, HIV screening, Syphilis Rapid Test, Condoms, outreach services and collection of venous blood. -Complete consent forms for specified screenings (HIV/STD) 2- Responsible for completing accurate screening forms for HIV, STD Testing Lab and Hepatitis C screening form. 3. Educates clients and the public on sexual transmitted diseases & HIV/AIDS, including transmission and prevention to increase knowledge and awareness 4-Perform counseling and testing session following guidelines and protocols. 5- Screens client for HIV using rapid test kit and documents results in HMS. 6.Initiates and assists with Tele-PrEP session. 7. Based on clinician recommendations, proceed to guide client to mobile lab for further screenings. 8. Dispense & logs medication based on clinician recommendations. 9-Ask clients to complete client satisfaction survey. 10. Logs all referrals into PrEP log. 11. Responsible for updating Access database.

Participates in the operation of communicable and/or chronic disease control in mobile unit. Provides HIV education, prevention, HIV, STD’s, pregnancy and STD testing and linkage services within the selected target areas of Miami Dade County by participating in healthy teen expo, take control events, PSCI events and special events as assigned. Performs waived type laboratory tests such as Pregnancy test, Urine dipstick, rapid HIV, rapid HCV and other waived type tests per SOPs. Entering client data and results into HMS and into Logs ensures accuracy. For rapid HIV tests report results into CTLS, monitors test performance by comparing results with results from established State lab–based HIV testing algorithm, brings all discrepancies to manager attention, communicates results with testing coordinator and program manager. Places electronic orders in Emdeon/HMS for HIV confirmatory testing, ensuring completeness of 1628 forms, results documentation and confidentiality issues. Prepares and submits HIV reactive test log as well as 1628 forms with negative rapid results to the FLDOH HIV/AIDS Bureau on monthly basis. Assists with linking newly diagnosed clients to care or re-engaging HIV infected clients who have fallen out of care as needed. 7-Follow ups on preliminary reactive test in HMS to ensure that clients have been refer to appropriate services.

Oversee the data collection activities for the Tele-PrEP mobile services. Responsible for producing monthly reports monthly. Submits reports on activities performed to the Prevention Manager Facilitates counseling services through the Test Miami line. Ensure appropriate information is provided to the public. Information is not limited to addressing inquiries of COVID 19, hepatitis, PrEP, HIV, STD screenings and transferring callers to appropriate department.

Collaborates with DIS (Disease Intervention Specialist) for linkage, and re-linkage to prevention services, STD screening, and follow up. Maintains communication with PrEP Navigators, and STD for successful coordination of services. Assist in documenting program activities and report outcome in PrEP data collection tool. Assists and participates in Telehealth services for PrEP and molecular cluster investigations.

Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

Administration and Management — Knowledge of business and management principles; planning and coordination of people and resources.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Qualifications:

Minimum – Valid driver’s license, access to a private automobile to perform work related duties, experience conducting outreach activities, experience as a phlebotomist.

Preferred - The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.