OPS HUMAN SERVICES COUNSELOR II - 64852907

Florida; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

State 401(a) plan

Group insurance

Workers’ Compensation

Reemployment Assistance

Job summary

Florida Department of Health in Miami is seeking an OPS Human Services Counselor II to conduct enhanced gonorrhea interviews for the SSuN grant and track assigned cases. Responsibilities include contact attempts, interviewing, and documenting activities in STARS with minimal supervision.

The role requires strong communication, organizational, and interpersonal skills, with bilingual ability preferred. The position is statewide with on-site work in Miami-Dade County and potential use of a state

Qualifications

• Minimum - Experience in case management, medical record review, or public health investigations.
• Valid driver's license and access to a private vehicle to perform work-related duties.
• Preferred - bilingual in English/Spanish or English/Creole.

Responsibilities

• Conduct enhanced gonorrhea case interviews following CDC guidelines.
• Contact patients multiple times and verify treatment; refer for LTC if needed.
• Document all activity with date/time in STARS; maintain logs and records.
• Educate patients about STD infections and appropriate medical care.
• Participate in reviews with SSuN Team and STD management; operate state vehicle if required.

Skills

Interviewing

Data management

Communication

Organizational skills

Public health

Job description

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OPS HUMAN SERVICES COUNSELOR II - 64852907

Date: Oct 26, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886121

Agency: Department of Health

Working Title: OPS HUMAN SERVICES COUNSELOR II - 64852907

This is a highly professional position within the STD Section. This position will serve as a dedicated enhanced gonorrhea interviewer for the STD Surveillance Network (SSuN) grant. This position is responsible for keeping daily track of their randomly assigned gonorrhea cases, attempting to contact each patient multiple times as necessary, and conducting in-dept interviews with patients who agree to participate. The individual will require excellent customer service, organizational, verbal and written communication, and interpersonal relationship skills. The incumbent in this position requires minimal supervision and makes independent decisions in providing direct disease and public health awareness intervention activities. This position is housed in Miami-Dade but is a statewide regional position.

Interviewing: Conduct enhanced gonorrhea case interviews by following a set of guidelines, a list of questions and appropriate answers developed by the Center for Disease Control and Prevention (CDC). These include questions about patient demographics, symptoms, PrEP use, and risk factor identification. Conducts SSuN Project interviews by attempting to contact each patient multiple times, verify that patient was treated for the Gonorrhea infection, if not noted on the profile refer patient and their partner for treatment if not treated, document each activity conducted with date and time in Florida’s Surveillance and Tools and Reporting System (STARS). Educate patients regarding STD infections and appropriate medical care. Interviews previous HIV/GC positive clients to determine if they are Linked to care (LTC) and are on meds, refer patient for LTC to follow up medical care if they are not receiving services. Prioritizes STARS Task-List for the day. Utilizes STARS System to update all gathered information for the SSuN Project in an accurate and timely manner daily. This position may require the operation of a state vehicle; therefore, a valid Florida driver’s license is required.

Record Searches: Conducts record search using available resources, such as: HMS, STARS, DMV(DAVID), Accurint, Florida SHOTS, JMH (Cerner), etc. Makes phone calls to providers to include Doctor’s offices, hospitals, laboratories, jail and patients to verify treatment and /or demographic information. Data management – Prepares and maintains all necessary logs, timely and accurate records (e.g., interview records) and reports of the epidemiologic process for program evaluation purposes and other records and reports as required. Participate in reviews with SSuN Team and STD management. Training: Participates in all mandatory training/meetings, including passing the STD modules and Passport Training with 6 months of employment. Incumbent is expected to cooperate with supervisory staff in allowing quality assurance reviews as needed in the incumbent's/county vehicle, in the field or clinical setting. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to communicate with clients, management, and outside organizations
• Ability to listen to and understand information and ideas presented through spoken words and sentences. Asking questions as appropriate.
• Ability to conduct interviews.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum - Experience in case management, medical record review, or public health investigations. Valid driver's license. access to a private vehicle to perform work-related duties,

Preferred - Incumbent in this position is preferred to be bilingual in English/Spanish or English/Creole.

Where You Will Work:

1350 NW 14th Street, Miami FL 33125

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.