OPS HEALTH SUPPORT SPECIALIST - 64852793

Florida; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Florida Department of Health in St. Johns County is seeking an OPS Health Support Specialist to support WIC program operations, including client eligibility, benefit issuance, nutrition education, and inventory management.

The role involves in-office interactions with clients, data entry, and coordination of outreach activities. The position emphasizes accuracy in documentation, provider coordination, and compliance with WIC procedures, with duties spanning eligibility, benefits issuance, and

Qualifications

• Knowledge of medical terminology.
• Knowledge of community resources.
• Knowledge of basic arithmetic.
• Skilled in communicating effectively and providing excellent customer service.
• Ability to work with infants and children and perform hematological tests.
• Ability to work with computer programs including Excel and Word.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others.

Responsibilities

• Determine eligibility or coordinate eligibility for the WIC program.
• Coordinate issuance or complete issuance for WIC benefits.
• Explain benefits to new WIC clients and review New People Pack content.
• Issue Farmers Market Vouchers and update logs per protocol.
• Interview clients to obtain nutrition history and enter data.
• Schedule appointments and make reminder calls.
• Mail postcards to unreachable clients.
• Complete the Assistance Needed tab and issue special formula with proper records.
• Provide nutrition education contacts and quarterly tally documentation.
• Notify clients of expiring certification.
• Maintain WIC inventory, including formula and printed materials.
• Maintain WIC EBT card and reconcile logs daily.

Skills

Medical terminology

Communication

Infant and child care

Computer literacy

Hematology data collection

EHR familiarity

Tools

Microsoft Excel

Microsoft Word

Job description

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OPS HEALTH SUPPORT SPECIALIST - 64852793

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887152

Agency: Department of Health

Working Title: OPS HEALTH SUPPORT SPECIALIST - 64852793

The Florida Department of Health in St. Johns County (FDOH-SJC) is part of a statewide public health system.

Our Mission – To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

Our Vision – To be the Healthiest State in the Nation.

Our Values – Innovation, Collaboration, Accountability, Responsiveness, Excellence (ICARE)

This is an independent position that works in the FDOH-SJC Women, Infants, and Children (WIC) department.

Completes the processes related to WIC following the WIC Procedure Manual . Duties include but are not limited to:

• Determining eligibility or coordinating the eligibility for the WIC program
• Coordinating issuance or completing the issuance process for WIC benefits
• Providing explanation of benefits to new WIC clients as well as reviewing contents of the New People Packet
• Issuing Farmers Market Vouchers and updating logs per protocol
• Interviewing clients to obtain nutrition history and enters into the appropriate system
• Scheduling appointments and making appointment reminder calls
• Mailing postcards to unreachable clients
• Completing the Assistance Needed tab
• Issuing direct distribution of special formula and ensuring record of issuance is documented in appropriate locations
• Providing clients with interactive secondary nutrition education contacts through the quarterly assigned topic
• Document and maintain second nutrition tally documentation quarterly
• Notifies clients of expiring certification

Completes anthropometric and hematological collection and data entry:

• Obtains anthropometric data for clients utilizing the correct equipment and procedures
• Obtains hematological data for clients utilizing the correct equipment and procedures
• Calibrates equipment and documents monthly
• Cleans and sterilizes equipment in between clients following established protocols

Participates in breastfeeding promotion and support activities.

Telephones clients for reminders and missed WIC appointments daily. Retrieves voicemails and returns calls as needed.

Lead for voter registration activities in St. Johns County, including training staff and submitting reports as required.

Ensures clients are offered the opportunity to apply to register to vote according to instructions.

Acts as back up to vendor manager when needed to conduct compliance reviews and store trainings.

Performs and maintains monthly program inventory by:

• Performing special formula inventory monthly and filing report appropriately.
• Referring to WIC staff member, who is assigned to order formula as needed.
• Maintaining FL WIC printed material and inventory by placing request order quarterly.
• Maintaining WIC EBT card and reconciliation logs daily.

Maintains knowledge of and implements all updates for regulations, policies, and procedures of the WIC Program and providing accurate information to program participants, as published in FDOH WIC Bureau Share Point reference materials. Performs other related educational training requirements to meet minimum WIC program standard.

Participates in community outreach activities as required.

Perform other related duties as assigned.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of medical terminology
• Knowledge of community resources
• Knowledge of basic arithmetic
• Skilled in communicating effectively and providing excellent customer service
• Ability to work with infants and children and perform hematological tests
• Ability to work with computer programs including Work and Excel
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): Valid driver’s license

Other job-related requirements for this position: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Working hours: (A) Daily from 8:00 to5:00 (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) This position may work weekends and/or after hours for outreach events. This position requires daily in-office or field work.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccounability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

ST. Johns County Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.