HEALTH SUPPORT SPECIALIST - 64045258

Florida; Florida; On-site; USD 36,000 - 60,000; Full time

Job summary

Florida Department of Health in Clay County is seeking a Health Support Specialist to support WIC operations, conduct eligibility screenings, and coordinate clinic activities across multiple sites. The role requires in-office and field work and emphasizes accuracy, confidentiality, and collaboration.

The position involves data entry in the FL WISE system, preparing reports, and interacting with clients to provide nutrition education and access to benefits.

Qualifications

• Must have at least 1 year of customer service experience.
• Knowledge of Microsoft applications and data entry.
• Ability to work collaboratively in a team and manage a heavy workload.
• Strong written and oral communication; accurate reporting.

Responsibilities

• Determine eligibility for clients in the WIC program and certify information in the FL WISE system.
• Schedule WIC appointments and coordinate services across clinic sites.
• Greet clients, provide WIC information, and issue benefits/EBT cards as needed.
• Print WIC VOC/ID cards and maintain accurate records per QA standards.
• Collect anthropometric data and ensure proper documentation in FL WISE and FL SHOTS.
• Assist in travel for Clay County WIC locations and participate in meetings.

Skills

Customer service

Communication

Data entry

Team collaboration

Attention to detail

Physical ability

Lifting up to 25 lbs

Tools

Microsoft Office

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886927

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64045258

Job Title: Health Support Specialist, Position Number: 64045258

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Clay County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This position requires daily in-office or field work. This position serves as the Health Support Specialist and works under general supervision of the Senior Public Health Nutritionist Supervisor, position #64064098. This position is responsible for the secure collection and/ or access to records containing social security numbers and is responsible for implementing the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) at several clinic sites throughout the county as directed by the Public Health Nutrition Program Director. Duties include:

Responsible for determining eligibility for clients in the WIC program. This includes completion of family information, client information, and cert action screen in FL WISE system. This type of data entry is completed during certification and recertification of clients. Orient new clients to the WIC program, provide WIC information (how WIC works, food pamphlets, and Clay County WIC stores), rights and obligations, EBT card issuance letter, benefits redemption, WIC policies/procedures, and issues WIC benefits on EBT cards. Print computer generated WIC VOC/ID cards as needed. Schedules WIC appointments and coordinates other FDOH – Clay County services. Provides secondary nutrition education newsletter and other handouts. Collects surveys, performs questionnaires, and copies of child immunization records as required per QA standards and WIC/Immunization coordination. Coordinate in and out-of-state transfers. Scan documents including height and weight measurements from another source, custody papers, transfer papers, and other documents pertaining importance client’s information under WIC Procedure Manual (DHM 150-24, 8/25) and Bureau of WIC program services memos.

Represents WIC staff to the public when functioning as WIC receptionist. Duties include triaging the front, performing eligibility upon consent from client, and monitoring the clinic flow. Screen and route incoming calls, provide information and referral as necessary. Answer inquiries from physician offices, clients, Healthy Start Coalition, FDOH – Clay County personnel and other collaborative agencies in a professional manner, maintaining confidentiality. Take and disseminate messages in accurate and timely manner. Telephone clients for missed WIC appointments on a daily basis. Operate a variety of office equipment including computer, fax machine, copier, etc., including updates on new computer program applications. Provide interpretation services for Spanish speaking clients.

Complete all required forms and reports such as Employee Activity Reports, attendance and leave records, travel expenses, etc. by the required deadlines. Complete assigned quarterly reports by the required deadlines. Assist in uploading emails and faxes to the appropriate clients account in a timely manner and updating anthropometrics if applicable.

Attend required WIC and FDOH meetings. Fulfill requirements of WIC Nutrition Education modules and on-going nutrition education. In the absence of other support staff perform travel using county vehicle to fill in as required to all Clay County WIC locations.

Obtains clients’ anthropometric measurements (height and weight), hemoglobin, and other related program data as needed and when applicable. Documents this data appropriately in the FL WISE system. Enters the WIC ID# and other required immunization information into the Florida SHOTS database and places alert in client’s profile in FL WISE system for all certification, re-certifications, and mid-certifications.

Performs all the other duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of Microsoft applications.
• Knowledge of States of Florida Personnel Rules and applicable Florida Statutes.
• Ability to communicate effectively both in writing and orally Ability to prepare accurate reports timely.
• Ability to work collaboratively within a team environment Skilled at data entry.
• Skilled at being able to prioritize and organize a heavy workload.
• Detailed-oriented.
• Skilled at exceptional customer service.
• Able to lift up to 25 lbs.

Qualifications:

• Must have at least one year of customer service experience.
• Must have a valid driver's license.
• Must be willing and able to carry up to 25 lbs. over uneven ground.
• Must be willing and able to perform height, weight and simple blood tests on women and children under the age of five years old.

Preferred –

• Experience working in the medical field within the last 5 years.
• Experience working at WIC.
• 6 months’ experience working with parents and/or children under the age of five years old.
• Experience obtaining labs and anthropometrics.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Fleming Island, FL 32003.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.