FAMILY SUPPORT WORKER - 64003855

State of Florida; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Florida Department of Health in Orange County is seeking a FAMILY SUPPORT WORKER to support the WIC program. The role focuses on certifying low-risk participants, delivering nutrition education, and guiding families through the WIC process in an in-office setting.

Responsibilities include interviewing participants, maintaining accurate records in the WIC system, scheduling appointments, and connecting clients with related health department services.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience.
• Ability to work during emergencies including weekends.
• Must have a current valid Florida Driver’s License; if not, obtain within 30 days of hire.

Responsibilities

• Certify potential low risk participants for the WIC program.
• Perform telephone interviews to collect demographic and health data.
• Educate participants on proxy procedures, certification periods, and checks redemption.
• Schedule appointments and refer participants to services as appropriate.
• Follow up on referrals and manage missed appointments and data reports.
• Attend trainings and required in-service sessions and departmental meetings.

Skills

customer service

telephone etiquette

communication skills

data entry / WIC system

multitasking

Education

High school diploma

Tools

WIC system

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886317

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64003855

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

JOB DUTIES AND RESPONSIBILITIES:

This position with the Orange County Special Supplemental Nutrition Program for Women, Infants and Children (WIC) is primarily responsible for certifying potential low risk participants to the program and for providing nutrition education and breastfeeding education.

Obtains demographic and health data through telephone interviews with current and potential WIC Program participants and inputs client information into the WIC system. Instructs participant, parent/guardian in the proxy procedure, certification periods, and appointment policies. Instructs participants, parent/guardian in the redemption process of WIC Program checks and notifies participants of their rights and responsibilities as a WIC program participant.

Evaluates program eligibility status of each client to ensure benefits issuance can be performed. Schedules appointments for participants/potential participants through the FLWISE WIC system. Answers questions regarding access to WIC program services. Refers participants to appropriate health department services, other state programs and/or to applicable community agencies and organizations.

Performs follow-up activities regarding referrals for WIC program services and for missed WIC program certification appointments. Works various FLWISE WIC data system reports regarding missed hemoglobin, missed appointments, current non-participating clients, and other data related issues as need arises. Refers callers to WIC offices, supervisors, health department services or community agencies as appropriate.

Attends and participates in staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings.

Prepares and submits bi-weekly reports of time and services provided. Prepares request for travel reimbursement and submits according to pre-established departmental procedures.

Performs other related duties as assigned.

Whenever possible, the determination of income eligibility and/or nutrition risk eligibility and issuance functions must be separate in order to insure program integrity as stated in DHM 150-24, page 3-1, section -2.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION:

Skillful in professional telephone etiquette. Knowledge of WIC computer system. Ability to record information accurately. Knowledge of local DOH programs, services and community agencies. Ability to communicate effectively.

Knowledge of WIC computer system. Ability to record information accurately. Ability to communicate effectively. Skillful in professional telephone etiquette.

Ability to communicate effectively and accurately. Knowledge of WIC program policies. Ability to work independently. Knowledge of inventory practices.

Knowledge of WIC program policies and procedures.

Knowledge of arithmetic. Ability to plan in order to meet deadlines. Knowledge of Microsoft Excel. Effective listening skills.

Ability to communicate effectively.

Knowledge of Microsoft Edge, Microsoft Windows, Outlook, Excel, and Word, Google Chrome.

Ability to communicate effective.

MINIMUM QUALIFICATIONS:

Required to be able to work during an emergency, which may include weekends.

Must have a high school Diploma.

Must have 1 year of customer service experience.

Have a current valid Florida Driver’s License. If not, you will be required to get a Florida Driver’s License within 30 days of hire.

Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment.

This position is a full-time, in-office position. You must be willing to physically come in the office to perform the duties & responsibilities of the position.

This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. You must be authorized to work in the United States without employer sponsorship.

Preferred:

Bilingual-English/Spanish or Haitian Creole

Office Clerical Experience

Where You Will Work:

Florida Department of Health Mission, Vision, and Values:

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.