OPS HEALTH INFORMATION SPECIALIST - 64858681

State of Florida; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Florida Department of Health seeks an OPS Health Information Specialist to manage scheduling, registration, check-in/out, and Health Information Management tasks at Naples clinic. The role includes data entry in HMS, billing, and coordinating with physicians, Medicaid, and insurers.

Strong bilingual English/Spanish communication is required. Responsibilities include recording services, verifying eligibility, and maintaining medical records with confidentiality.

Qualifications

• Experience with clerical and data entry tasks in a healthcare setting.
• Ability to enter data accurately into HMS and print reports.
• Bilingual in English and Spanish preferred for client interpretation.

Responsibilities

• Schedule and register patients for clinical services.
• Enter services and billing information into HMS; collect fees.
• Print labels and reports and verify patient eligibility and payment status.
• Interact with physician offices, Medicaid, and insurers to obtain information.
• Provide interpretation for non-English speaking clients when needed.
• Maintain and retrieve medical records per retention policies.

Skills

Typing

Word processing

Phone handling

Bilingual English/Spanish

Data entry

Customer service

Confidentiality

Scheduling

Education

High School Diploma or equivalent

Tools

Health Management System (HMS)

Microsoft Office

Job description

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OPS HEALTH INFORMATION SPECIALIST - 64858681

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886852

Agency: Department of Health

Working Title: OPS HEALTH INFORMATION SPECIALIST - 64858681

This is a specialized clerical position responsible for independently processing patients accessing Collier County Health Department clinical services which include scheduling, registration, clinic check-in/out and Health Information Management. Collects fees and performs billing functions. Individual must be able to enter data into the state automated health management system, retrieve client information and print out labels and reports. Communicates with physician offices, Medicaid, and other insurers to obtain insurance and other information. This is a full-time position anticipated to work 40 hours per week. This position is under the direct supervision of the Health Information Manager-SES.

Makes appointments for Naples Communicable Disease Control and Prevention (CDCP) clinics using the Health Maintenance System (HMS).

Registers clients for clinic services in HMS and determines client Financial eligibility and payment status.

Interprets for non-English speaking clients and for non-Spanish speaking providers when time allows.

Manages the medical records systems. Makes copies of medical records as requested by physicians and clients.

Enters services into the services and billing module of HMS and collects any due fees when clients check out.

Verifies payment source for each client prior to each visit.

Provides general clerical and data entry functions such as registering children in FL Shots, verification of Medicaid, Medicare, and 3rd party Insurance’s participation.

Process records sent to storage and retrieves records according to retention schedules.

Performs other duties as assigned.

Required Knowledge, Skills and Abilities:

Knowledge of administrative and clerical procedures and systems

Knowledge of personal computers, various software, email, and database management

Skilled in typing and the use of word processing equipment

Skilled in using a multi-line desk phone

Ability to handle telephone calls in a courteous and effective manner

Ability to communicate in writing and verbally in both English and Spanish

Ability to establish and maintain effective working relationships with others

Ability to schedule and coordinate assigned work responsibilities

Ability to work independently

Ability to follow instructions

Ability to review data for accuracy and completeness

Skilled incomputer softwareincluding data entry, Microsoft applications and search tools.

Ability to provide great customer service skills

Ability to be dependable and punctual for assigned workday and times

Ability to maintain professional appearance

Ability to apply continuous quality improvement tools and techniques to monitor outcomes and improve efficiencies

Ability to maintain confidentiality

Qualifications:

Required: A valid florida driver’s license and reliable transportation.

Bilingualin English and Spanish both written and verbal.

Able to lift 25 lbs. and climb on small ladders.

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural in accordance with Florida Statute 252.42.

Preferred: High School Diploma or equivalent.

Florida Department of Health Mission, Vision and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

I novation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Naples, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.