OPS Data & Operations Review Specialist

State of Florida; Tallahassee (FL); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

No state income tax

State Group Insurance coverage

VALIC 401(a) plan

457b Deferred Compensation

Job summary

State of Florida’s Agency for Health Care Administration is seeking a full-time OPS employee in Tallahassee to support the Fair Hearing Section. The role includes handling calls, processing mail and emails, running reports, and completing mandatory trainings.

The position is non-negotiable at $30.00 hourly and requires a strong service mindset and basic IT skills. Minimum qualifications include two years in customer service, one year of Microsoft Office experience, and preferred call center

Qualifications

• Two years' experience in customer service.
• One year of Microsoft Office experience.
• Candidate with call center experience preferred.

Responsibilities

• Receive telephone calls and handle them appropriately.
• Send and process emails, faxes and mail.
• Run reports as requested.
• Complete required new hire trainings including ADA, HIPAA, ethics and civil procedure topics.
• Learn the Fair Hearing Section case management system and other agency systems.

Skills

Customer service

Call center experience

Bilingual

Tools

Microsoft Office

Job description

State of Florida’s Agency for Health Care Administration is seeking a full-time OPS employee in Tallahassee to support the Fair Hearing Section. The role includes handling calls, processing mail and emails, running reports, and completing mandatory trainings.

The position is non-negotiable at $30.00 hourly and requires a strong service mindset and basic IT skills. Minimum qualifications include two years in customer service, one year of Microsoft Office experience, and preferred call center