Opportunity Manager

ABACUS; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Wellness program

Team environment

Diverse technologies

Job summary

ABACUS is seeking an Opportunity Manager to drive professional services engagements for financial services and healthcare clients. You will oversee the lifecycle from proposal through sign-off and collaborate with Client Experience and Project Management to craft tailored technical solutions.

Responsibilities include managing proposals, pipeline, and revenue targets, while ensuring strong client relationships and internal collaboration to spawn future projects.

Qualifications

• Experience creating and executing technical solutions.
• Strong project planning and vendor management.
• Ability to interact with clients and present proposals.
• Experience in reporting and data analysis.

Responsibilities

• Oversee full professional services lifecycle from proposal to sign-off.
• Manage pipeline and client requests to maintain workflow.
• Design and implement technical solutions with SMEs.
• Develop comprehensive project proposals detailing objectives and deliverables.
• Maintain pipeline to meet monthly revenue targets.
• Coordinate resource allocation among project managers.
• Develop and expand the professional services portfolio.
• Propose offerings such as cloud migrations, Entra ID migrations, AI deployments.

Skills

Solution design

Project planning

Vendor management

Client interaction

Reporting

Communication skills

Documentation quality

Education

CSE/PM/CXM or Engineering background

Tools

PRINCE2

Job description

Job Summary:

As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to theManager of Professional Services; working directly with clients and the client experience team,to managea pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with theClient Experience andProject Management Teams, you’ll consult with both new and existing financial servicesand healthcareclients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.

Responsibilities (including, but not limited to):

• Professional Services Lifecycle Management: Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.




• Pipeline & Client Request Management: Respond to client and the Client Experienceteamsrequests for project work and proactively manage a steady workflow for the team.




• Solution Design & Implementation: Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.




• Proposal Development: Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.




• Revenue Management: Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.




• Resource Allocation: Ensure projects are efficiently distributed among Project Managers to balance team productivity.




• Proactive Project Development: Continuously develop the professional services portfolio, improving and expanding client offerings.




• Example Offerings You’ll Propose:




• Cloud infrastructure migrations and Office 365 email migrations




• Migrating file/document platforms to the cloud




• Entra ID Active Directory migrations




• Generative AI Deployments




• New office setup and network installations




• New offices and office relocations




• Technical audits and consultancy

Skills:

• Technical Solution Design & Implementation: Demonstrated experience in creating and executing technical solutions.




• Project Planning: Skilled in project planning.




• Vendor & Third-Party Management: Strong ability to manage external partners and oversee delegated work.




• Client Interaction: Competent in creating proposals and discussing with clients.




• Reporting: Competent in information gathering and data analysis with experience providing internal reports.




• Proactive, results-driven individual with a commitment to continuous improvement.




• Must possess strong communication skills and attention to detail.




• Must excel at building relationships and producing quality documentation.

Qualifications:

• Strong technical background and experience in solution design




• Strong client facing experience




• CSE, Project Management, CXM, or Engineering background preferred




• PRINCE2 certification a plus

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies




• Competitive compensation




• Robust benefitspackage:medical, dental, vision, disability, life insurance, 401k, and PTO




• Positive, friendly, supportive team environment




• Workplace perks such as wellnessprogramand fun events