Opportunity House Men's Shelter - Per Diem Shift Supervisor

CAMBA; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

CAMBA seeks a dedicated Shift Supervisor to maintain professional relationships with clients and uphold strict confidentiality on-site at a New York shelter. You will provide supervisory coverage during all shifts, including lunch breaks, and ensure universal precautions and program procedures are followed.

Responsibilities include accurate data entry into DHS CARES, coordinating daily operations, enforcing safety policies, preparing timely reports for CAMBA management and funders, and guiding

Qualifications

• Must have supervisory experience and be able to manage teams.
• Strong communication skills and ability to interact with clients and staff.
• Proficiency in crisis management and de-escalation.
• Experience with data entry and records management in a service environment.

Responsibilities

• Maintain on-site supervisory coverage during shifts.
• Input client data into CARES database as needed.
• Ensure safety and regulatory compliance per DHS and CAMBA policies.
• Coordinate day-to-day facility operations and client care activities.
• Lead program meetings and document outcomes for management and funders.
• Provide feedback and coaching to direct reporting staff.

Skills

Supervisory experience

Crisis management

Communication skills

Data entry

Tools

CARES database

Job description

Program Overview

CAMBA operates five homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. Specifically, CAMBA’s Atlantic House Men’s Shelter located in the Brownsville section of Brooklyn serves 200 single men at any given time. The majority of these clients are dually diagnosed with mental illness and substance abuse. The Park Slope Shelter for Women serves 100 MICA (mentally ill chemical abusing) women at the Park Slope Armory in Brooklyn. The Broadway House Women’s Shelter in Bushwick serves 165 women, approximately 37 of whom are mentally ill and chemically addicted. The Gathering Place is a Brooklyn Drop-In Center serving 125 homeless men and women 18 years and older. CAMBA’s Opportunity House (COH) is a 62 bed men’s general population shelter funded by New York City Department of Homeless Services located in downtown Brooklyn. COH offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless men are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Magnolia House is located in the Brownsville section of Brooklyn serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well. CAMBA’s Rising Up Men’s Shelter is a 141 bed men’s employment shelter located in the Williamsburg section of Brooklyn. This shelter will provide an array of services with a strong focus on connections for residents to achieve stable employment to lead to permanent housing.

Program Overview

CAMBA operates five homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. Specifically, CAMBA’s Atlantic House Men’s Shelter located in the Brownsville section of Brooklyn serves 200 single men at any given time. The majority of these clients are dually diagnosed with mental illness and substance abuse. The Park Slope Shelter for Women serves 100 MICA (mentally ill chemical abusing) women at the Park Slope Armory in Brooklyn. The Broadway House Women’s Shelter in Bushwick serves 165 women, approximately 37 of whom are mentally ill and chemically addicted. The Gathering Place is a Brooklyn Drop-In Center serving 125 homeless men and women 18 years and older. CAMBA’s Opportunity House (COH) is a 62 bed men’s general population shelter funded by New York City Department of Homeless Services located in downtown Brooklyn. COH offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless men are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Magnolia House is located in the Brownsville section of Brooklyn serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well. CAMBA’s Rising Up Men’s Shelter is a 141 bed men’s employment shelter located in the Williamsburg section of Brooklyn. This shelter will provide an array of services with a strong focus on connections for residents to achieve stable employment to lead to permanent housing.

Position Overview

Maintain professional relationships with clients and client confidentiality.

• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self-administration of medications, as appropriate.
• Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
• Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff.
• Review and sign time sheets.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May coordinate and facilitate groups and trainings
• May develop content for client programming to maximize contract goals and performance targets.
• May conduct initial intake or initial and/or periodic assessments of clients
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time.