Shift Supervisor, Opportunity House Men Shelter@

CAMBA; New York (NY); On-site; USD 32,402 - 46,148; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer match

Paid time off

Paid holidays

Job summary

CAMBA is seeking a House Manager in New York City. The successful candidate will oversee the facility, ensuring compliance with security and privacy policies while maintaining professional client relationships.

Qualified applicants will have a high school diploma and at least 3 years of applicable experience. The position offers an hourly rate of $28.51, alongside a comprehensive benefits package, including health and dental insurance, retirement plan with employer match, and paid time off.

Qualifications

• High School Diploma or GED required, associate’s degree plus experience favored.
• Minimum of 3 years applicable experience is necessary.

Responsibilities

• Maintain professional relationships with clients and confidentiality.
• Supervise coverage during shifts, ensuring safety and compliance.
• Input client data and ensure safety policies are practiced.

Skills

Effective communication

Supervisory skills

Regulatory compliance

Conflict resolution

Client engagement

Education

HS Diploma or GED

Associate’s degree and 2 years applicable experience

Bachelor’s degree

Job description

Position: House Manager

Reports To: Director of Security and Operations

Location: 59-65 Prince St.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Must remain on-site to always provide supervisory coverage, including lunch breaks, when working shifts as the only on-site Shift Supervisor Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc (i.e., logbook entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet; retrieve, observe and document client's self‑administration of medications, as appropriate.
• Utilize performance management systems to encourage ongoing communication with direct staff to develop, enhance, sustain, and improve employees’ work performance.
• Manage and coordinate day‑to‑day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents, emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution‑based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift; document and communicate via written logs, face‑to‑face meetings, etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders; provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff and review and sign time sheets.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May coordinate and facilitate groups and trainings.
• May develop content for client programming to maximize contract goals and performance targets.
• May conduct initial intake or initial and/or periodic assessments of clients; may prepare marketing materials for the program.
• May reach out and market the program to the community to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period.

Qualifications

• Education, Licenses and/or Certifications Required: HS Diploma or GED and/or associate’s degree (AA) and 2 years applicable experience, or bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

• Minimum Experience: 3 years applicable experience.

Compensation

Hourly Rate: $28.51

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Equal Opportunity Employment

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.