Ophthalmology Practice Manager — Lead Care & Operations

1012 Lehigh Valley Physician Group - Lehigh; North Fogelsville (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) ophthalmology practice in Fogelsville is seeking an experienced manager to lead the ophthalmic team across multiple locations. You will oversee clinical performance, develop protocols, and drive quality improvements to enhance patient outcomes.

The role requires strong leadership, operational oversight, and collaboration with the Practice Triad to balance patient flow, staffing, and care delivery in a busy ophthalmology setting.

Qualifications

• High School Diploma/GED.
• 3 years experience in an ophthalmic office setting and 3 years experience in a management role.
• Knowledge of ophthalmic procedures.
• COA - Certified Ophthalmic Assistant - State of Pennsylvania Upon Hire or COT - Certified Ophthalmic Medical Tech - State of Pennsylvania Upon Hire

Responsibilities

• Monitors patient flow and proactively balances patient needs and resource utilization.
• Supervises, directly or indirectly clinical ophthalmologic support team members.
• Directs the orientation, assignment(s), learning, competency, and care delivery of the clinical ophthalmologic team members.
• Assesses the clinical needs of the practice in collaboration with the Practice Triad.
• Assists in development and implementation of policies/procedures/protocols/standards designed to facilitate improved care and promote positive patient outcomes.
• Responds to and resolves patient complaints, maintains a tracking mechanism for complaints, and operates a successful service recovery system.

Skills

Ophthalmic leadership

Clinical operations management

Team supervision

Education

Bachelor’s Degree

COA / COT Certification

High School Diploma

Job description

Lehigh Valley Health Network (LVHN) ophthalmology practice in Fogelsville is seeking an experienced manager to lead the ophthalmic team across multiple locations. You will oversee clinical performance, develop protocols, and drive quality improvements to enhance patient outcomes.

The role requires strong leadership, operational oversight, and collaboration with the Practice Triad to balance patient flow, staffing, and care delivery in a busy ophthalmology setting.