Ophthalmic Technician

EssilorLuxottica; Northern (KY); Hybrid; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Target Optical, part of EssilorLuxottica, seeks an Ophthalmic Technician to ensure high-quality eye care and a seamless patient experience, linking the doctor with support staff. The role covers patient examinations, pre-exam testing, imaging, and maintaining records under HIPAA.

Weekend/evening availability and accurate attention to detail are essential. Strong customer service, communication, and ability to work autonomously in a fast-paced setting are preferred; prior optical or healthcare

Qualifikationen

• High School graduate or equivalent.
• 1+ year of strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks in a fast-paced environment.
• Ability to use exam software, POS technology and ophthalmic equipment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.
• Experience in healthcare/clinical setting (preferred).
• Previous customer service/retail/optical experience (preferred).
• JCAHPO Certification(s) (preferred).

Aufgaben

• Assists with patient care and eye exams, including managing patient records and supporting patient flow.
• Performs preliminary evaluations including patient histories, medication lists, visual acuities, and refraction.
• Performs special testing including OCTs, biometry, topography, and retinal imaging.
• Explains measurements and answers patient questions during pre-exam testing.
• Identifies dissatisfied patients and resolves issues promptly.
• Maintains accurate records and HIPAA compliance.
• Utilizes appointment books and computer systems for scheduling.
• Maintains safe environment for patients and team.
• Adapts to various exam scenarios and remains personable.
• Responsible for maintenance and disinfection of equipment and exam lanes.
• Works weekends and evenings as needed.
• Follows attendance and time-keeping requirements.
• Adheres to company policies and dress code.
• Fulfills duties assigned by lead technician or ophthalmologist.

Kenntnisse

Customer service

Communication

Prioritization

Problem solving

Interpersonal skills

Autonomy

Time management

Math skills

Attention to detail

Ausbildung

High School diploma or equivalent

Tools

Exam software

POS technology

Ophthalmic equipment

Jobbeschreibung

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At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.

Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical.

Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

PREFERRED BUT NOT REQUIRED QUALIFICATIONS

• Experience in healthcare/clinical setting
• Previous experience in customer service, retail and/or optical
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Pay Range: -24.32

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.