Ophthalmic Call Center Representative

EyeSouth Partners; Atlanta (GA); Híbrido; USD 36.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Resumo da vaga

EyeSouth Partners in Atlanta, GA, is seeking a Corporate Call Center Representative for a hybrid role based in Sandy Springs. You will be the first point of contact for patients, helping with inquiries, appointments, and medical information while upholding HIPAA standards.

Ideal candidates have ophthalmology or optometry experience, strong communication skills, and a patient-first mindset. Prior call center experience is advantageous, with benefits including medical, dental, vision, and 401k

Qualificações

• Ophthalmology/optometry experience required.
• Certified Ophthalmic Assistant (COA) or CMA preferred.
• High school diploma or equivalent; associate degree/certification in healthcare administration is a plus.
• Previous call center or healthcare setting experience is advantageous.
• Strong verbal and written communication; HIPAA knowledge.

Responsabilidades

• Answer incoming calls and address inquiries with courtesy.
• Schedule, reschedule, and confirm appointments across ophthalmology sub-specialties.
• Verify patient information and collect medical data to create a medical advisory.
• Update EHR accurately and efficiently.
• Explain services, procedures, and insurance coverage to patients.
• Maintain patient confidentiality per HIPAA.
• Document call interactions in the call center system.
• Meet call center performance metrics including call quality and first-call resolution.
• Coordinate with referring offices and internal departments for seamless patient care.

Conhecimentos

Ophthalmology experience

Excellent communication

Empathy

Multitasking

Formação

High school diploma or equivalent

Associates degree or healthcare admin certification

Ferramentas

EHR systems

Call center software

Descrição da vaga

EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians to expand access to high-quality medical and surgical specialty services across 14 states.

Our 70+ affiliated practices and 400+ doctors deliver care at 280+ clinic locations and 26 ambulatory surgery centers —and we're growing. We invest in our practices with capital, operational expertise, and strategic resources so physicians and their teams can focus on what matters most exceptional patient care and clinical outcomes.

We're looking for talented professionals who share our commitment to physician partnership, clinical quality, and patient-first care.

As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

This is a hybrid position based in Sandy Springs, GA. Commuting to the Sandy Springs, GA area will be required as needed.

Ophthalmology Or Optometry Experience Is Required.

• Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
• Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
• Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
• Update electronic health records (EHR) accurately and efficiently.
• Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
• Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
• Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
• Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
• Maintain cohesive physician schedules for affiliated practices and locations.
• Document call interactions and relevant patient information accurately in the call center software system.
• Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
• Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
• Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
• Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
• Accurately and efficiently process and transfer calls as needed using a multi-line phone system
• Prior medical experience is required
• Ophthalmology or Optometry experince required
• Certified Ophthalmic Assistant (COA) or Certified Medical Assistant (CMA) preferred
• Triage experience preferred
• High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
• Previous experience in a call center, customer service, or healthcare setting is advantageous.
• Previous ophthalmology experience a plus.
• Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
• Empathy, compassion, and a customer-focused mindset when dealing with patients.
• Familiarity with medical terminology, healthcare procedures, and insurance concepts.
• Proficiency in using call center software, databases, and electronic health records (EHR) systems.
• Excellent multitasking skills and the ability to work under pressure.
• Strong problem-solving abilities to address patient inquiries effectively.
• Ability to maintain professionalism and composure during stressful situations.
• Understanding of HIPAA regulations and patient confidentiality.
• Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.