Operator, Transmission, Electric Control Centre Operations

National Grid; Northborough (MA); On-site; USD 101,000 - 118,000; Full time

Job summary

National Grid in Northborough, MA is seeking an Operator for our Transmission Control Center. You will operate the New England transmission system safely, securely, and efficiently in line with FERC, NERC, NPCC, ISO-NE, and National Grid requirements.

You will provide real-time analysis, monitoring, control, and emergency response, perform switching and tagging, coordinate outages, and maintain EMS health. You will train new System Operators and work with ISO-NE, EMS staff, field crews, and

Qualifications

• A Bachelor's degree in Electrical Engineering, another engineering discipline, or a related technical field is preferred.
• Prior supervisory experience is preferred.
• NERC Reliability Certification, or the ability to obtain it within 2 years, is required.
• Must be on the Clearance and Control list, or able to obtain authorization within 2 months.
• Ability to work rotating shifts is required.

Responsibilities

• Safe, secure, reliable, and efficient operation of National Grid's New England Transmission system.
• Real-time analysis, monitoring, control and emergency response for the transmission system.
• Switching and tagging activities for planned, forced, and emergency outages.
• Coordinate planned, forced, and emergency outages with applicable entities.
• Operate transmission system equipment within established ratings.
• Implementation of ISO-NE and National Grid Emergency procedures.
• Monitor the health and accuracy of the EMS system.
• Communicate professionally; adhere to 3-part communication procedures.
• Ensure compliance with FERC, NERC, NPCC, and ISO-NE standards.
• Train and develop new System Operators.
• Support an error-free environment; prevent outages and FERC/NERC fines.
• Represent the New England Control Center on ISO-NE and company committees.
• Maintain relationships with EMS staff, ISO-NE, field teams, and neighboring utilities.
• Maintain NERC Reliability Coordinator certification.
• Maintain Clearance and Control authorization.

Skills

Supervisory experience

Rotating shifts

Education

Bachelor's degree in Electrical Engineering or related field

NERC Reliability Certification

Clearance and Control eligibility

Job description

Operator, Transmission, Electric Control Centre Operations

United States, Massachusetts, Northborough

Oct 07, 2026

About us

National Grid is hiring an Operator for our Transmission Control Center in Northborough, MA.

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people.

Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To operate the New England transmission system in a safe, secure, reliable, and efficient manner in accordance with all FERC, NERC, NPCC, ISO-NE, and National Grid requirements, standards, and procedures.

Key Accountabilities

• Accountable for the safe, secure, reliable, and efficient operation of National Grid's New England Transmission system.
• Provide real-time analysis, monitoring, control and emergency response for the transmission system, including:

Switching and tagging activities associated with planned, forced, and emergency outages.

Coordinate planned, forced, and emergency outages with applicable entities.

System Restoration

Operate transmission system equipment within established ratings

Implementation of ISO-NE and National Grid Emergency procedures.

Monitor the health and accuracy of the EMS system.

• Communicate in a professional manner; ensuring adherence to 3-part communication procedures.
• Ensure compliance with all applicable FERC, NERC, NPCC, and ISO-NE standards.
• Train and develop new System Operators to maintain a highly skilled team.
• Support an error-free environment o The consequences of control room errors or omissions include personal injury, widespread outages, system-wide disturbances, and NERC fines of up to $1M per day.
• Represent the New England Control Center on ISO-NE and company level committees.
• Maintain close and effective working relationships with the EMS staff, ISO-NE, field work force, and distribution control rooms as well as with neighbouring utilities, and transmission customers.
• Maintain NERC Reliability Coordinator certification.
• Maintain Clearance and Control authorization.

Qualifications

• A Bachelor's degree in Electrical Engineering, another engineering discipline, or a related technical field is preferred.
• Prior supervisory experience is preferred.
• NERC Reliability Certification, or the ability to obtain it within 2 years, is required.
• Must be on the Clearance and Control list, or able to obtain authorization within 2 months.
• Ability to work rotating shifts is required.

More Information

$101k - $118k a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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