Operator- Night Every Other Weekend

Stella Maris; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a PBX Operator to deliver exceptional service and support at the Mercy Medical Center. In this role, you'll be the first point of contact for callers, ensuring they receive prompt and courteous assistance. You'll handle a variety of tasks, including transferring calls, relaying messages, and monitoring emergency alarms. This position requires strong computer skills and the ability to communicate effectively with patients and staff alike. Join a team that values integrity and teamwork, and make a difference in the lives of those you serve. If you're ready to take on this rewarding challenge, we want to hear from you!

Benefits

Competitive health, vision, and dental benefits

403(b) retirement plan with company match

Paid Time Off (PTO)

Tuition reimbursement

Mental Health resources

Employer paid Short & Long Term Disability

Voluntary Benefits

Discounts on auto & home insurance

Rewards & Recognition Program

Qualifications

• Proficiency in using Microsoft Office tools and other relevant software.
• Ability to communicate effectively with diverse groups.

Responsibilities

• Answer and transfer calls efficiently while adhering to service protocols.
• Monitor alarms and assist in emergency plans.

Skills

Computer proficiency

Effective communication

Ability to work independently

Typing speed (35-40 wpm)

Dealing tactfully with others

Education

High school diploma or GED

Two years of switchboard experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfers callers to the correct destination. Takes and relays messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, processes life safety codes, and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrates the ability to effectively use department hardware and software.

Responsibilities

License Requirements: N/A Certification Requirements: N/A Age Specific Care Provided For: N/A Knowledge, Skills and Abilities:

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Other Requirements: Must be able to type 35 - 40 wpm

EDUCATION AND WORK EXPERIENCE

• Must possess a high school diploma or GED.
• Prefer two years of switchboard experience.
• Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category:

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee-related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.