Operations & Vendor Relations Specialist

directsupply; Milwaukee (WI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Generous benefit package available

Job summary

Direct Supply, Inc. in Milwaukee, WI seeks an operations and supply chain professional to serve as the liaison between customers, suppliers and internal teams, overseeing accurate fulfillment, timely delivery, and proactive post-shipment communication.

You will coordinate end-to-end order execution and lead post-shipment resolution efforts to minimize delays and losses. The role emphasizes leveraging AI tools and data insights to improve efficiency, resolve issues quickly, and strengthen overall

Qualifications

• Experience delivering operational or supply chain support in a fast-paced environment.
• Experience using AI tools, automation, or data insights to improve operational efficiency.
• Ability to manage competing priorities and collaborate across teams.

Responsibilities

• Serve as the primary liaison between customers, suppliers, and internal teams to ensure accurate fulfillment, timely delivery, and efficient resolution of post-shipment needs.
• Negotiate with suppliers to secure timely and appropriate resolutions while reinforcing supplier performance expectations and operational standards.
• Manage end-to-end order execution, monitoring fulfillment from placement through shipment to ensure accuracy, timeliness, and proactive communication that minimizes delays and rework.
• Lead post-shipment resolution efforts including freight damage claims, product inquiries, and warranty coordination while minimizing operational loss exposure.
• Coordinate complex service events by aligning suppliers, service providers, and customers to ensure repairs or replacements occur efficiently and within service expectations.
• Identify recurring operational issues and implement process improvements that increase reliability, reduce customer friction, and strengthen operational efficiency.
• Develop product and supplier expertise to accelerate problem resolution and improve operational decision-making.
• Apply AI tools and data insights to streamline workflows, reduce manual effort, improve turnaround time, and enhance operational productivity.

Skills

Problem solving

Deliver results

Communicates effectively

Process optimization

Productivity tools

Education

Bachelor's degree in operations / supply chain / business

Job description

Direct Supply, Inc. in Milwaukee, WI seeks an operations and supply chain professional to serve as the liaison between customers, suppliers and internal teams, overseeing accurate fulfillment, timely delivery, and proactive post-shipment communication.

You will coordinate end-to-end order execution and lead post-shipment resolution efforts to minimize delays and losses. The role emphasizes leveraging AI tools and data insights to improve efficiency, resolve issues quickly, and strengthen overall