Operations Vendor Network Lead Remote · Remote — US View role

Cindera Inc.; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Equity

Remote work

Job summary

Cindera Inc. is seeking a senior operations leader to own and scale our mitigation vendor network across wildfire-prone regions. You’ll recruit, qualify, and set standards for vendors, while shaping onboarding and proof-of-work workflows for homeowners.

This remote US role focuses on process design, relationship management, and continuous improvement, with equity and competitive pay based on experience.

Qualifications

• Senior operations or marketplace experience in a vendor, contractor, or services network.
• Strong relationship management skills with the ability to set and enforce standards.
• Comfort handling real-world operations with process and flexibility.
• Ability to write clear workflows and identify bottlenecks for improvements.
• Customer-aware mindset focused on reliable outcomes.

Responsibilities

• Build and maintain a network of mitigation vendors across key wildfire-prone regions.
• Vet vendors for service quality, licensing, insurance, and alignment with standards.
• Create and improve onboarding, qualification, performance review, and re-engagement processes.
• Collaborate with product and operations to simplify vendor handoffs and proof workflows for homeowners.
• Track network health metrics such as coverage, responsiveness, and homeowner satisfaction.

Skills

Senior operations experience

Vendor management

Relationship management

Process design

Workflow documentation

Data analysis basics

Tools

CRM systems

Workflow tools

Job description

Own and grow Cindera’s mitigation vendor network so homeowners can find trusted help and show that work was completed. You’ll help make the marketplace reliable, easier to use, and better documented for insurers and property owners.

Remote · Remote — US Posted August 6, 2026

Competitive salary and equity, based on experience.

The opportunity

Cindera helps homeowners reduce wildfire risk and prove the mitigation work that gets done on their properties. That only works if the vendor network is trustworthy, responsive, and broad enough to serve real homeowners in real places.

This role sits at the center of that network. You’ll recruit and qualify mitigation vendors, help define what good service looks like, and make sure the marketplace stays useful as it grows. The work is part operations, part relationship management, and part process design.

You’ll be building something practical: a vendor network that helps homeowners take action, helps vendors win work, and gives insurers and other partners confidence in the result.

What you'd do

• Build and maintain a network of mitigation vendors across key wildfire-prone regions.
• Vet vendors for service quality, responsiveness, licensing, insurance, and fit with Cindera’s standards.
• Create and improve processes for onboarding, qualification, performance review, and re-engagement.
• Work with product and operations teams to make vendor handoffs and proof-of-work flows easier for homeowners.
• Track network health metrics such as coverage, responsiveness, completion quality, and homeowner satisfaction.

What we're looking for

• Senior operations or marketplace experience, ideally in a vendor, contractor, or services network.
• Strong relationship management skills with the judgment to set standards and hold them.
• Comfort working across messy, real-world operations where process and flexibility both matter.
• Ability to write clear workflows, spot bottlenecks, and turn feedback into operational improvements.
• A practical, customer-aware mindset and a bias toward making things work reliably.

Nice to have

• Experience in home services, insurance, construction, mitigation, or adjacent field operations.
• Familiarity with wildfire hardening, home repairs, or property risk reduction.
• Experience working with distributed vendors or regional service providers.
• Basic comfort with data analysis or CRM/workflow tools.

Why Cindera

Cindera is helping homeowners make their properties safer in a way that is concrete and verifiable. That means the operational details matter, especially when it comes to the people who do the work on the ground.

You’ll join a small team where your work has visible impact. The systems you build will shape how homeowners find help, how vendors get work, and how Cindera earns trust in a high-stakes category.