Operations Transformation Lead for Deposits & Change

Testing Site - JPMC; Houston (TX); On-site; USD 85,000 - 140,000; Full time

Job summary

Testing Site - JPMC in Houston seeks a Business Operations Manager to lead end-to-end operational improvements within Ops 2.0, focusing on Deposits 2.0 initiatives and material efficiencies. You will map processes, identify pain points, and drive data-driven recommendations to enhance customer and employee experiences.

You will collaborate with cross-functional teams, influence design of new deposit products, and apply Pro sci ADKAR change-management practices to minimize operational debt and

Qualifications

• Proven experience in business operations management.
• Strong analytical skills to predict and mitigate operational issues.
• Experience leading cross-functional teams and collaborating with stakeholders.
• Excellent communication skills to articulate product vision and benefits.
• Familiarity with change management methodologies such as the Prosci ADKAR Model.
• Ability to build and maintain relationships with senior leadership and external partners.

Responsibilities

• Lead the analysis of operational impacts of new deposit products; predict and mitigate issues.
• Collaborate with cross-functional teams to create detailed business cases using data and analytics.
• Drive organizational change within operations using the Prosci ADKAR Model for effective management.
• Communicate product vision and benefits to engage stakeholders.
• Build and maintain strong relationships with key stakeholders, including senior leadership and external partners.
• Act as a trusted advisor on readiness and change management.

Skills

Proven experience in business ops

Analytical skills

Cross-functional leadership

Stakeholder management

Change management

Communications

Job description

Testing Site - JPMC in Houston seeks a Business Operations Manager to lead end-to-end operational improvements within Ops 2.0, focusing on Deposits 2.0 initiatives and material efficiencies. You will map processes, identify pain points, and drive data-driven recommendations to enhance customer and employee experiences.

You will collaborate with cross-functional teams, influence design of new deposit products, and apply Pro sci ADKAR change-management practices to minimize operational debt and