Operations Training Specialist

Ultipro; Twin Falls (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

First Federal Bank in Idaho seeks an Operations Training Specialist to design and deliver training across branches and departments. You’ll travel for in-person sessions, host webinars, and develop materials to support Retail Banking and Consumer Lending operations.

Ideal candidates embrace our core values—Driven, Dedicated, Engaged—and will improve training efficiency while ensuring compliance with procedures and regulations.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in retail banking and consumer lending.
• Experience creating and delivering training.

Responsibilities

• Create, prepare, conduct, and maintain training on operational topics across branches.
• Schedule and hold training for new hires and internal transfers.
• Evaluate training opportunities and update procedures for compliance and effectiveness.
• Publish training materials and resources with periodic review to ensure current standards.

Skills

Driven

Dedicated

Engaged

Education

High School Diploma or equivalent

Associate’s degree in business administration or related field

Job description

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more,

Ideal candidates will demonstrate the bank’s core values.

• Driven: Hard-working, self-motivated, and strives for excellence.
  Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.
• Dedicated: Committed to the success of colleagues, customers, and the Bank.
  Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.
• Engaged: Cares about their job and the Bank’s success.
  Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

The Operations Training Specialist will:

• Create, prepare, conduct, and maintain training on operational related topics, including traveling to branches and departments to provide in-person training, conference calls, and webinars/online training.
• Schedule and hold training to ensure new hires and internal transfers are obtaining the training they need while validating learning application is occurring and progressing.
• Evaluate information obtained from Retail Banking and Consumer Lending Operations as identified training opportunities to change, modify, and implement within procedures/policies/regulations, as well as making recommendations for training efficiency improvements.
• Create and publish training materials, handouts, tools, and other resources while applying a periodic review system to ensure all training remains compliant and current.

Minimum Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High School Diploma or equivalent.
• Two years of experience in retail banking and consumer lending.

Preferred Qualifications

• Associate’s degree in business administration, human resource development, organizational development, education, or a related field.
• One year of experience conducting or developing training.

Job Requirements

• Reliable transportation to/from work.
• Sitting or standing for extended periods of time and requires ability to work and operate computer applications and equipment.
• Able to perform essential responsibilities of the job with or without reasonable accommodations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.