Operations Training Specialist

Federal Express Corporation; Kernersville (NC); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

FedEx Corporation is seeking a training professional to implement and administer training activities at a FedEx station or hub in support of the company’s overall training strategy. You will serve as an ongoing educational resource to ensure facility employees receive the training needed to perform their jobs effectively.

The role requires at least 1 year of instructor-led training experience, a high school diploma or GED, and strong knowledge of field operations.

Formación

• High school diploma or GED required.
• At least 1 year experience in instructor-led training, field operations or related area.
• Knowledge of field operations and training principles.
• Proficient in Microsoft Office and web-based applications.
• Strong verbal and written communication; presentation skills.
• Ability to manage time and prioritize workload.

Responsabilidades

• Manage the training curriculum for all employees in the facility.
• Prepare and execute Package Handler training events with established materials.
• Provide on-the-job coaching and feedback to employees; guide managers on training methods.
• Lead weekly Package Handler retention team meetings.
• Coordinate with Senior Manager, District Staff, and FedEx University to identify training gaps.
• Respond promptly to training requests and inquiries.
• May conduct Package Handler orientation sessions.
• Perform other duties as assigned.

Conocimientos

Field operations knowledge

Microsoft Office

Verbal communication

Written communication

Presentation skills

Time management

Mentoring / coaching

Educación

High school diploma or GED

Herramientas

Microsoft Office

Web-based applications

Descripción del empleo

Implements and administers training activities at a FedEx FedEx station or hub in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Essential Functions

• Manages the training curriculum for all employees in the facility.
• Ensures Package Handler training events are properly prepared and executed with established materials within established timelines.
• Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methods.
• Manages and leads weekly Package Handler retention team meetings.
• Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities.
• Works with the facility Senior Manager, District Staff and the FedEx University to determine training gaps.
• Responds to requests for and questions about training initiatives in a timely fashion.
• May conduct or assist with Package Handler orientation sessions.
• Performs other duties as assigned.

Minimum Education

• High school diploma or GED required.

Minimum Experience

• One (1) year experience required in instructor-led training, field operations or related area

Knowledge Skills and Abilities

• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May work in an environment with hot or cold temperatures
• May work in an environment with loud noises or fumes
• Minimal travel required Implements and administers training activities at a FedEx operations facility in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)