Operations Training Manager

DHL Express; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

DHL Express in Phoenix, AZ is seeking a dedicated Area 5 Airside and Dangerous Goods Compliance & Training Specialist to coordinate and deliver training across Area 5 locations. The role ensures adherence to airside and DG requirements, maintains records, and supports audits with cross-functional collaboration.

The position requires travel within the Area 5 region, strong facilitation skills, and a proven ability to manage multiple training priorities while maintaining compliance standards.

Qualifications

• Strong knowledge of operational compliance, training, or regulated work environments; Airside or Dangerous Goods experience preferred.
• Excellent classroom facilitation and presentation skills.
• Highly organized with strong recordkeeping and follow-through.

Responsibilities

• Support and monitor Airside and Dangerous Goods compliance and training requirements across Area 5.
• Coordinate and deliver required classroom and operational training in a clear, professional, and engaging manner.
• Maintain accurate training, certification, and compliance records.
• Communicate compliance expectations, updates, and identified concerns to Area leadership and operational teams.
• Assist locations with compliance reviews, corrective actions, and readiness for audits or inspections.
• Travel throughout the assigned area to provide training and support as needed.

Skills

Compliance training knowledge

Airside and DG experience

Excellent communication

Job description

What makes DHL great?

Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Area 5 Airside and Dangerous Goods Compliance & Training Specialist

Position Summary

The Area 5 Airside and Dangerous Goods Compliance & Training Specialist coordinates and supports airside and Dangerous Goods compliance and training activities across assigned Area 5 locations. The position delivers approved training, monitors employee qualification and recurrent-training status, maintains accurate compliance records, supports audits and investigations, tracks corrective actions, and communicates compliance risks and program status to Area 5 leadership.

The specialist partners with station management, operational leaders, frontline employees, trainers, safety and security personnel, and applicable corporate support functions to promote consistent execution of company, customer, airport, and regulatory requirements.

Key Responsibilities

• Support and monitor Airside and Dangerous Goods compliance and training requirements across Area 5.
• Coordinate and deliver required classroom and operational training in a clear, professional, and engaging manner.
• Maintain accurate training, certification, and compliance records.
• Communicate compliance expectations, updates, and identified concerns to Area leadership and operational teams.
• Assist locations with compliance reviews, corrective actions, and readiness for audits or inspections.
• Build effective working relationships with Area Management, frontline employees, and cross-functional partners.
• Travel throughout the assigned area to provide training, compliance support, and operational assistance.
• Obtain and maintain all required certifications, including completing necessary recertification and professional development.
• Support operational and administrative functions at the home-based facility, as needed.

Skills & Qualifications

• Strong knowledge of operational compliance, training, or regulated work environments; Airside or Dangerous Goods experience preferred.
• Effective classroom facilitation, presentation, and communication skills.
• Highly organized and detail-oriented, with strong recordkeeping and follow-through.
• Ability to communicate expectations professionally and address compliance concerns respectfully and confidently.
• Strong interpersonal skills with the ability to work effectively across multiple locations and organizational levels.
• Proficient in Microsoft Office applications and electronic training or compliance tracking systems.
• Ability to manage multiple priorities independently while meeting deadlines.
• Willingness and ability to travel throughout Area 5 as required.