Operations Training Manager

American Sugar Refining; Baltimore (MD); On-site; USD 94,000 - 174,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Life insurance

AD&D

Short-term disability

Vacation time

Holiday pay

Sick time

Job summary

ASR Group in Baltimore, MD is seeking an experienced Operations Training Manager to lead a team of three trainers and drive the site’s technical and operational training program. You will collaborate with production managers to design, deploy, and assess training, leveraging Lean tools to standardize work and improve performance.

You will bring 5+ years in manufacturing/food environments, 2+ years of supervisory experience, and solid knowledge of adult learning theory and training methods.

Qualifications

• 5+ years in food processing, packaging or maintenance.
• At least 4 years in Learning and Development.
• 2+ years of Manufacturing Supervisory/Leadership experience.
• Working knowledge of training methods and adult learning theory.

Responsibilities

• Lead a team of three Operations Trainers and oversee training initiatives.
• Partner with Operational Managers to design and evaluate refinery training programs.
• Develop standardized work instructions and multi-format training materials.
• Deliver Train the Trainer courses and coach operators and job coaches.
• Maintain skill matrices, recertification timelines, and training KPIs.

Skills

Lean Manufacturing

Safety compliance

Training delivery

Instructional design

Microsoft Office

Communication skills

Project management

Relationship building

Education

BA/BS degree

Six Sigma

Instructional Design

Refining/food manufacturing experience

Tools

SuccessFactors

TWI methodologies

Job Instruction (JI)

Job Breakdown Sheets

Job description

ASR Group is the world's largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino, C&H, Redpath, Tate & Lyle, Lyle’s and Sidul.

OVERVIEW

The Operations Training Manager is responsible for leading and supervising a team of three Operations Trainers in the creation, coordination, deployment, and assessment of technical and operational training across the site to build employee competency and capability. Possessing a broad background in manufacturing operations, the role coaches the Operations Trainers and the production line/area-based trainers to deliver on-the-job training (OJT) to new employees, as well as develops and continually refines training content for production employees. This role spends significant time engaged with our production floor operators, supervisors and departmental trainers to ensure standardization of training and identification of improvement opportunities. This role sits within the Operations Training team and is also responsible for using Lean Manufacturing tools to drive sustained improvements.

POSITION RESPONSIBILITIES

• Manage a team of three Operations Trainers.
• Coordinate efforts with other Operations Training Managers to ensure standard practices are followed across all sites.
• Partner with Operational Managers to design, develop and support the delivery and evaluation of technical training programs for the Refinery.
• Partner with cross‑functional teams to develop and maintain standardized work instructions.
• Collaborate with cross‑functional teams to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information.
• Deliver "Train the Trainer" courses and provide on‑going coaching support to operators and job coaches providing OJT to new employees.
• Maintain skill matrix and recertification timeline.
• Coordinate with Department leadership to create training schedule by area.
• Track agreed Training KPIs for the site.
• Support Continuous Improvement projects by providing guidance on process standardization to help sustain improvements.
• Audit and spot‑check work instructions and training materials, correcting compliance gaps as identified.
• In partnership with HR, Continuous Improvement and Learning & Development, ensure consistency of application of training across the business and maintain alignment with corporate learning strategy.
• Support operational goals by identifying and addressing training gaps.
• Assist with the implementation of CAPEX projects in relation to timetables of training, familiarization and learning curves. This could require travel to the equipment manufacturer for training and the capture of training materials.
• Promote common Lean Manufacturing tools such as 5S and Short Interval Control.
• Drive Continuous Improvement in all Technical Learning & Development processes.
• Use and support end users as a Subject Matter Expert of the company’s Learning Management System (SuccessFactors).

WORK EXPERIENCE

• 5+ years of relevant industry experience required, particularly in a food processing, packaging or maintenance role.
• At least 4 years in a Learning and Development role strongly preferred.
• 2+ years of Manufacturing Supervisory/Leadership experience required.
• Working knowledge of common training methods and adult learning theory.

EDUCATION REQUIREMENTS

• BA/BS degree preferred.
• Experience developing operational training in a refining/food manufacturing environment required.
• Six Sigma background preferred.
• Instructional Design experience preferred.

KNOWLEDGE & SKILLS

• Relevant industry experience.
• Understanding of Lean Manufacturing principles.
• Good understanding of relevant Health & Safety legislation and regulations.
• Detailed experience or relevant work processes and safe use of equipment.
• Strong relationship building and excellent written/verbal communication skills.
• Strong organizational skills with the ability to work independently, meet tight deadlines, and succeed in a demanding environment.
• Proficient in Microsoft Office, Microsoft Word, Excel, PowerPoint and Outlook.
• Knowledge of Training Within Industry (TWI) methodologies, including Job Instruction (JI), Job Breakdown Sheets, and standardized work practices.

LOCATION OF ROLE

• Baltimore, MD

SALARY PAY RANGE

$94,000 - $174,000 plus bonus. The pay rate for the successful candidate will depend on the candidate’s qualifications and prior experience. Benefits include healthcare (medical, dental, vision, prescription drugs) available the first of the month following 30 days of employment, 401(k) with match, life insurance, AD&D, short‑term disability, vacation, holiday and sick time.

EEO STATEMENT

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.