Operations Training Coordinator

Keystone Distinction Group; Lancaster (SC); On-site; USD 55,000 - 81,000; Full time

Job summary

Keystone Distinction Group seeks an Operations Training Coordinator to ensure GMP training compliance for new hires and existing staff across manufacturing, quality, safety, maintenance and supply chain. The role administers and maintains training requirements to meet performance expectations.

Responsibilities include SME for GMP OJT, maintaining training records, developing training modules, coordinating schedules, monitoring LMS, and supporting SOP updates and safety training programs.

Qualifications

• Minimum 2 years’ experience in pharmaceutical, dietary supplement or food industry with basic knowledge of cGMP regulations.
• Bachelor’s degree preferred but not required; working knowledge of databases and LMS is desired.

Responsibilities

• Serve as SME for Ops and GMP OJT programs.
• Ensure training records are completed and documented per GDPs.
• Assist in developing or updating OJT training modules and plans.
• Coordinate training schedules for GMP facing roles and OJT trainers.
• Monitor training requirements for Operations and GMP personnel.
• Perform OJT training in compliance with safety and environmental regulations.
• Update training materials with input from OJT trainers and document owners.
• Assist with SOP updates and maintenance of work instructions.
• Troubleshoot training issues and drive continuous improvement in training.
• Collaborate with Operations to identify preventive or remedial training needs.
• Coordinate new employee orientation and annual cGMP sessions.
• Support learning week and training promotions.
• Stay updated on safety issues and provide training support.

Skills

Detail oriented

Organizational skills

Verbal communication

Written communication

Training delivery

LMS administration

Collaboration

Education

Bachelor's degree in supply chain or related field

Tools

MS Office

LMS

Job description

Summary of the Position: The Operations Training Coordinator works directly with Good Manufacturing Practice (GMP) facing roles (to include Manufacturing, Quality, Safety, Maintenance and Supply Chain) to ensure training compliance for new hires and existing employees. This position administers and maintains training requirements to meet established performance expectations.

Roles and Responsibilities:

• Serve as Subject Matter Expert (SME) for all Ops and GMP related OJT programs.

• Work with OJT trainers and supervisors to ensure all required training records are completed and documented correctly and follow good documentation practices (GDPs).

• Assist in leading teams developing, or updating, OJT training modules, training plans and programs.

• Facilitate coordination and communication of training schedules for GMP facing new hire roles and OJT trainers.

• Monitor and communicate training requirements for Operations and GMP personnel as needed.

• Perform OJT training in full compliance with all company, state and/or federal safety and environmental regulations.

• Notify designated personnel of any irregularities in materials, process, or equipment so training material updates can be made.

• Facilitates the creation of new OJT training materials and updates to existing materials along with OJT trainers as needed.

• Assist document/process owners in the updating and maintenance of operations SOPs and work instructions as needed.

• Troubleshoot and help resolve Operations and GMP employee training related issues as they arise.

• Collaborate with Operations management to identify preventive or remedial training for employees as needed.

• Assist with coordination, facilitation, and maintenance of new Employee Orientation, yearly cGMP, and other sessions, as needed.

• Assist with general department responsibilities such as learning week, newsletter preparation, and training contests and promotions.

• Stay updated on current operations and safety issues and supply training support as needed.

• Perform other assigned duties as may be required in meeting company objectives.

Administrative Duties:

• Perform daily administrative duties to support Operations and GMP training to include: process training forms, create and assign surveys, manage maintain employee profiles, training items, curriculums, groups, assignments, training records and other related data.

• Help monitor operations training status in LMS and metrics and reporting to ensure compliance and on‑time training completions.

• Manage the Monthly Operations Metric report (primary) and other reporting as needed.

• Assist employees with access to LMS to complete training.

• Assist with the creation of job aids and other basic to intermediate training materials as needed for the department.

• Identify areas of opportunity within the operation for continuous improvement.

• May be called upon to perform in other capacities such as: investigations "problem solving, continuous improvement of safety program training, and cross‑training efforts.

Minimum Requirements:

Minimum of 2 years’ experience in pharmaceutical, dietary supplement or food industry required with basic knowledge of cGMP regulations and experience in a cGMP environment. Must be detail oriented and possess strong organization skills with the ability to handle multiple tasks/projects. Strong written and verbal communication skills required. Must be competent in MS office suite, be able to effectively communicate with other departments and function well within a team environment. Ability to effectively facilitate training to large groups required.

Education and Experience:

Proven work experience in Operations, Operations support function or similar role preferably in QA or Training. A bachelor’s degree in a supply chain, training, communications, business, or related field is preferred but not required. Working knowledge of databases and LMS experience is desired.