Operations Training Architect

Osaic; Oakdale (MN); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Osaic is seeking an Operations Training Specialist to design, develop, and deliver learning solutions that build knowledge and performance for operational roles. You will partner with leaders and subject-matter experts to translate complex processes into practical, engaging training experiences for new hires and seasoned staff.

Responsibilities include designing instructor-led, virtual, blended, and on-demand programs, facilitating sessions for diverse employees, and measuring impact to drive

Qualifications

• Bachelor's degree or equivalent experience in learning and development, education, business, communications, or related field.
• 3+ years delivering employee training, especially in operations or financial services.
• Strong classroom and virtual facilitation with participant engagement and real-time adjustment.
• Solid knowledge of adult-learning principles, instructional design, and performance-based objectives.
• Ability to learn complex systems and explain them in audience-friendly language.

Responsibilities

• Design and develop instructor-led, virtual, blended, and on-demand training for operational systems, processes, and onboarding.
• Facilitate engaging learning experiences for varied roles and levels.
• Translate complex policies into clear job aids and materials.
• Collaborate with leaders to conduct needs analyses and create training plans for new programs.
• Coordinate on-the-job training with learners, track attendance, and assess readiness and progress.

Skills

Adult-learning principles

Instructional design

Facilitation

Project management

Communication skills

Education

Bachelor's degree in learning and development, education, business, communications, or related field

Tools

Microsoft 365

Cornerstone LMS

Articulate Storyline

Rise 360

Copilot AI

Job description

Osaic is seeking an Operations Training Specialist to design, develop, and deliver learning solutions that build knowledge and performance for operational roles. You will partner with leaders and subject-matter experts to translate complex processes into practical, engaging training experiences for new hires and seasoned staff.

Responsibilities include designing instructor-led, virtual, blended, and on-demand programs, facilitating sessions for diverse employees, and measuring impact to drive