Operations Technician III

Lumen Technologies; United States; Remote; USD 63,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled Operations Technician III to join their Professional Services Control Center. This role is pivotal in troubleshooting and maintaining network systems, requiring advanced technical expertise and a commitment to high-quality customer communication. You will be part of a dynamic team that values teamwork and innovation, providing mentorship to fellow technicians while addressing complex network challenges. With a flexible work-from-home arrangement, this position offers the opportunity to make a significant impact in connecting people and data across the globe. Join this forward-thinking company and help shape the future of digital connectivity.

Benefits

Health benefits

Life insurance

Voluntary lifestyle benefits

Flexible work arrangements

Qualifications

• 5+ years of experience in network systems troubleshooting and maintenance.
• Advanced knowledge of optical transport equipment and monitoring systems.

Responsibilities

• Support network operations and repair activities for PSCC customers.
• Resolve complex network issues and mentor team members.

Skills

Optical DWDM Transport Equipment

Dark Fiber and Wave products

Alarm Monitoring Systems

Network Troubleshooting

Customer Communication

Education

Bachelor's degree or equivalent education

Tools

Solarwinds

Ticket System

Job description

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III will work within Lumen's Professional Services Control Center (PSCC). This role requires a high level of technical expertise in handling complex assignments related to network systems troubleshooting, isolation, and/or maintenance activities. The position involves addressing the most challenging problems and providing mentoring and training to technicians on the team.

Location

This is a work from home position within the U.S.

The Main Responsibilities

• Supports Network Operations Center and Repair activities for Professional Services Control Center (PSCC) customers
• Resolves complex network problems involving network hardware, fiber, colo space and power
• Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.
• Reviews active issues and identifies tickets/issues that need realignment
• Provides training and mentoring to team members.

What We Look For in a Candidate

• Advanced understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
• Advanced knowledge of Dark Fiber and Wave products
• Alarm Monitoring Systems (i.e. RFM, Solarwinds)
• Bachelor degree or equivalent education and relevant experience.
• Minimum 5+yrs related experience in specific area or equivalent.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

• $63,400 - $84,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
• $66,544 - $88,725 in these states: CO HI MI MN NC NH NV OR RI
• $69,713 - $92,950 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.